Endpoint Protection

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  • 1.  SEP 12 clients some are not updated with current definitions.

    Posted Jan 30, 2013 11:57 AM

    Since I started to deploy SEP 12, I have noticed that some PC's are showing out of date for definitions. I do not even see a sylink.xml file. How can I make sure these PC's get the proper and current definitions?

    Windows 7 64 Bit Clients and some Severs 2003 and 2008.



  • 2.  RE: SEP 12 clients some are not updated with current definitions.

    Posted Jan 30, 2013 12:00 PM

    Can you confirm they're connecting to the SEPM?

    You can replace the sylink using SEPM 12.1.2

    Restoring client-server communications with Communication Update Package Deployment

    Article:HOWTO81109  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO81109

     



  • 3.  RE: SEP 12 clients some are not updated with current definitions.

    Broadcom Employee
    Posted Jan 30, 2013 12:03 PM
    post the sylink log


  • 4.  RE: SEP 12 clients some are not updated with current definitions.

    Posted Jan 30, 2013 12:13 PM

    I'd suggest taking a look at the below articles to troubleshoot definition updates:

    http://www.symantec.com/docs/TECH105894
    http://www.symantec.com/docs/TECH178886
    http://www.symantec.com/docs/TECH95790
    http://www.symantec.com/docs/TECH105924



  • 5.  RE: SEP 12 clients some are not updated with current definitions.

    Posted Jan 30, 2013 12:38 PM

    HI,

    Are the client are showing green dot ?

    Check UAC and windows firewall should be disabled ?

     

     



  • 6.  RE: SEP 12 clients some are not updated with current definitions.

    Posted Feb 09, 2013 04:54 PM

    Check the status of Clients are these online and getting communicate with Server?

    If online try to clear the defintion of one system for testing and check the result

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
    http://www.symantec.com/docs/HOWTO59193