Hi guys,

I'm having an issue with SEP it is not installing on the Citrix Servers with error 2343. From the forums it is suggested that I should use a cleanwipe utitliy and log a call with symantec. I have created a support case with syamntec and I have a case number. I need the cleanwipe utility urgently..asap Thank you

check this document

Error 2343: Specified path is empty during installation - Directory table

Can you please post SEP_inst log information.

Hello,

Best practices for symantec for citrix server.

http://www.symantec.com/business/support/index?page=content&id=TECH91070&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1360218540378qfAQV9R0EQZqYqULJs356Ypr9aYbFT32713gx

Please check with this.

http://support.citrix.com/article/CTX129790

https://www-secure.symantec.com/connect/forums/error-2343-specified-path-empty-when-install-sep-client

OR, I would recommend you to either -

Manually uninstall SEP 12.1 client by working on the steps provided in the Article below:

http://www.symantec.com/docs/TECH161956

http://www.symantec.com/docs/TECH163585

Hi Mash,

Where do I obtain the SEP_ins log. Can you please provide the path?

Thank you

Search for SEP_Inst.log - should be in %TEMP% folder.

Best Practices for Symantec Endpoint Protection on Citrix and Terminal Servers

http://www.symantec.com/docs/TECH91070

...if you have already received cleanwipe from support let us know if the clean installation fixed the issue.

Hello,

Were the Best Practices followed before Installing the SEP 12.1 on the Terminal Servers??

Best Practices for Symantec Endpoint Protection on Citrix and Terminal Servers

http://www.symantec.com/docs/TECH91070

Upload us the SEP_Inst.log from %TEMP% folder which would assist us understand the root cause of the issue.

PM me your Case # and Let me check the case.

Hi Sebastian,

I have searched on server and I cannot find the sep_inst.log. I cannot find it anywhere on the server.

Hi Sebastian,

I have recieved it and I will let you know....but I couldn't find the sep_inst.log on the servers.

Well, it maybe that the installation failed at a point where the log was not created yet. It's rare but can happen.

Hi,

Could you please share the Symantec case number with me?

If credentials are not sent to download Cleanwipe tool then I can look into the same.

Hello,

SEP_INST.LOG should be in either your user's temp folder of the Window's temp folder (C:\WINDOWS\temp).

Regards,

James

If MSI got far enough to log an error, then there should be a SEP_INST.LOG file somewhere on the filesystem.

Regards,

James

Hi Chetan,

My Case Number is 03620328 and I did manage to download the cleanwipe utility. I have not run it yet as Im still waiting for a change request at work.

Hi,

Thanks for the update.

I can see Cleanwipe credentials are emailed to you.

If you needed any further help then please let us know.

Hi Chetan,

Can we re-open this case 03620328. I will be running the cleanwipe tool tonight, and if I need further assistance is there a support number that i can call and speak with the sysmantec technician??

Thank you

Hello Eyal,

Support cases cannot be opened or closed via the Symantec Forums.

You will need to manage your case online or call in in order to re-open this case.

James

Hi James,

Not a problem I re-opened a new one yesterday and the cleanwipe utility did the job. We can now install SEP

I must say Symantec support is fantastic and im sooo impressed.

Thank you all for your assistance.