Endpoint Protection

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  • 1.  SEP 12 Icon dissapeared on the taskbar

    Posted Feb 11, 2013 01:49 AM

    Good day,

    How do I bring back the SEP icon shield it has dissapeared on the system tray.  The settings are configured correctly as on this link https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-manager-tray-icon

    SEP icon is not displaying only on one machine, should I repair SEP and what could have caused the icon to dissapear

    Thank you

     

     

     



  • 2.  RE: SEP 12 Icon dissapeared on the taskbar

    Trusted Advisor
    Posted Feb 11, 2013 07:01 AM

    Hello,

    Check if the client is properly communicating with the SEPM.

    I would suggest you to please Repair the SEP client from the Add/ Remove Programs of that machine OR / AND please replace the sylink.xml file on the client machine.

    Secondly, check this Thread: https://www-secure.symantec.com/connect/forums/symantec-121-ru1-missing-tray-icon

    To hide the shield icon we will need to add the following registry (dword 32bit) and set the value to 0 (1 for showing the icon)

    HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\LaunchSmcGui

    You will need to restart SMC service before you can see the effect.

    Hope that helps!!



  • 3.  RE: SEP 12 Icon dissapeared on the taskbar



  • 4.  RE: SEP 12 Icon dissapeared on the taskbar

    Posted Feb 11, 2013 07:06 AM
    Open the icon to see it is connected to the SEPM. Try a repair if not.


  • 5.  RE: SEP 12 Icon dissapeared on the taskbar

    Posted Feb 11, 2013 07:44 AM

    Was the SEP GUI by any chance disabled? Have a look at the following registry entry:

    HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\LaunchSmcGui -

    ...is this key set to "0"?

     

    For reference:

    https://www-secure.symantec.com/connect/forums/symantec-121-ru1-missing-tray-icon#comment-6499391



  • 6.  RE: SEP 12 Icon dissapeared on the taskbar

    Broadcom Employee
    Posted Feb 11, 2013 10:46 AM

    Hi,

    Check your local system taskbar and start menu settings.

    Make sure it's not customized to display behavior as a "Always hide"

    It it's not then repair the SEP client with the help of original setup files.

    If setup couldn't help then need to run SST logs to find out possible root cause.