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SEP 12 Icon dissapeared on the taskbar

Created: 10 Feb 2013 | Updated: 11 Feb 2013 | 5 comments
Eyal's picture
Eyal
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Good day,

How do I bring back the SEP icon shield it has dissapeared on the system tray.  The settings are configured correctly as on this link https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-manager-tray-icon

SEP icon is not displaying only on one machine, should I repair SEP and what could have caused the icon to dissapear

Thank you

 

 

 

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
SEP 12 Icon dissapeared on the taskbar - Comment:11 Feb 2013 : Link

Hello,

Check if the client is properly communicating with the SEPM.

I would suggest you to please Repair the SEP client from the Add/ Remove Programs of that machine OR / AND please replace the sylink.xml file on the client machine.

Secondly, check this Thread: https://www-secure.symantec.com/connect/forums/symantec-121-ru1-missing-tray-icon

To hide the shield icon we will need to add the following registry (dword 32bit) and set the value to 0 (1 for showing the icon)

HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\LaunchSmcGui

You will need to restart SMC service before you can see the effect.

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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Ashish-Sharma's picture
Ashish-Sharma Partner
SEP 12 Icon dissapeared on the taskbar - Comment:11 Feb 2013 : Link

HI,

Check both thread

http://www.symantec.com/connect/forums/sep-icon-missing-system-tray

http://www.symantec.com/connect/forums/sep-icon-not-displaying-client-task-tray

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Brian81's picture
Brian81 Trusted Advisor
SEP 12 Icon dissapeared on the taskbar - Comment:11 Feb 2013 : Link

Open the icon to see it is connected to the SEPM. Try a repair if not.

SEP Knowledge Base

Endpoint SWAT

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SebastianZ's picture
SebastianZ Symantec Employee
SEP 12 Icon dissapeared on the taskbar - Comment:11 Feb 2013 : Link

Was the SEP GUI by any chance disabled? Have a look at the following registry entry:

HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\LaunchSmcGui -

...is this key set to "0"?

 

For reference:

https://www-secure.symantec.com/connect/forums/sym...

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Chetan Savade's picture
Chetan Savade Symantec Employee Technical Support Accredited
SEP 12 Icon dissapeared on the taskbar - Comment:11 Feb 2013 : Link

Hi,

Check your local system taskbar and start menu settings.

Make sure it's not customized to display behavior as a "Always hide"

It it's not then repair the SEP client with the help of original setup files.

If setup couldn't help then need to run SST logs to find out possible root cause.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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