Hello,
Under AV/AS policy >>
Global Scan Option you can Enable / Disable the Insight.
Insight allows scans to skip trusted good files. The scan can skip the files that Symantec trusts as good (more secure) or that the community trusts as good (less secure). If you enable this option, you might improve scan performance.
Where as from Download Protection
You can enable or disable Download Insight and change how sensitive Download Insight is to potentially malicious files. You can also specify the additional criteria that Download Insight uses when it makes a decision about a file. Use these settings to help control the number of false positive detections.
Download Insight requires Auto-Protect. If Auto-Protect is disabled and Download Insight is enabled, Download Insight cannot function. On the client, the status details indicate the Download Insight malfunction.
Hope that helps!!