Hello,
As per the Logs, we see as below:
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
Action ended 17:26:25: InstallFinalize. Return value 3.
MSI (s) (FC:A0) [17:27:05:737]: Executing op: ActionStart(Name=CommunicateRollback,,)
MSI (s) (FC:A0) [17:27:05:753]: Executing op: CustomActionRollback(Action=CommunicateRollback,ActionType=3393,Source=BinaryData,Target=CommunicateRollback,CustomActionData=12.1.1101.401;C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Symantec\;;105)
MSI (s) (FC:C8) [17:27:05:768]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI38.tmp, Entrypoint: CommunicateRollback
Communicate RB: calling communicate state with the following arguments:
Communicate RB: Prodversion = 12.1.1101.401
Communicate RB: PathToSylink = C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Symantec\
Communicate RB: Oldversion =
Communicate RB: ReasonStr =
Communicate RB: StatusCode = 302469120
MSI (s) (FC:A0) [17:27:07:109]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (FC:A0) [17:27:07:109]: Error in rollback skipped. Return: 5
MSI (s) (FC:A0) [17:27:07:124]: Closing Terminal Server registry propogation window. Discarding Changes.
MSI (s) (FC:A0) [17:27:07:233]: No System Restore sequence number for this installation.
MSI (s) (FC:A0) [17:27:07:233]: Unlocking Server
MSI (s) (FC:A0) [17:27:07:265]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 17:27:07: INSTALL. Return value 3.
MSI (c) (AC:CC) [17:27:13:453]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Client. Product Version: 12.1.1101.401. Product Language: 1033. Installation success or error status: 1603.
MSI (c) (AC:CC) [17:27:13:453]: Grabbed execution mutex.
MSI (c) (AC:CC) [17:27:13:453]: Cleaning up uninstalled install packages, if any exist
MSI (c) (AC:CC) [17:27:13:453]: MainEngineThread is returning 1603
=== Verbose logging stopped: 24/08/2012 17:27:13 ===
Suggestion -
I would suggest you to restart the Server machine and try installing SEP again.
If the above does not help, then work on the steps provided in the Article below:
Symantec Endpoint Protection 12.1 client install rolls back, returning 1603
Hope that helps!!