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SEP 12 RU4 - Reduce memory utilization

Created: 03 Dec 2013 • Updated: 11 Dec 2013 | 10 comments
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One of the branches we work with are hesitant to use SEP on their systems. They say that before they install SEP, their memory utilization is 10%, but after installation it jumps to 55%.

 

How to reduce memory utilization of SEP?

Operating Systems:

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.Brian's picture

First off, what process is taking up all the CPU? What components are installed?

There are a couple tips here:

http://www.symantec.com/docs/TECH105223

http://www.symantec.com/docs/HOWTO81048

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James007's picture

What process takes high memory utilization ?

Check some articles

Improving client and server performance

 

 

 

Article:HOWTO81048 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO81048

 

Adjusting scans to improve computer performance

 

 

 

Article:HOWTO80964 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO80964

 

Best practices to improve low performance.

 

 

 

Article:HOWTO55872 | Created: 2011-07-08 | Updated: 2012-04-17 | Article URL http://www.symantec.com/docs/HOWTO55872

 

Symantec Endpoint Protection client shows high CPU usage immediately after virus definition updates.

 

 

 

Article:TECH170756 | Created: 2011-09-29 | Updated: 2011-10-17 | Article URL http://www.symantec.com/docs/TECH170756

 

AjinBabu's picture

Hi, 

Which process is taking this resource?

Any full scan is going on this system by this time,

How any systems are on your network having same issue / is it only on one system.

Regards

Ajin

 

RSASKA's picture

The branch was testing one system.

Just now I just asked for the process name.

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

RSASKA's picture

Here is a screenshot of services affected when SEP is installed

 

 services_affected_by_SEP.png

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

RSASKA's picture

And here is screenshot of processes from SYSINTERNALS.

Any further suggestions?

 

SYSINTERNALS_services_affected_by_SEP.png

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

.Brian's picture

Do you have exclusions set for MS SQL?

Excluding Microsoft SQL Server files and folders using Centralized Exceptions

Article:TECH105240  |  Created: 2008-01-27  |  Updated: 2012-11-12  |  Article URL http://www.symantec.com/docs/TECH105240

 

Althoughm CPU looks ok, SQL is taking up quite a bit of memory

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SOLUTION
RSASKA's picture

I also think MS SQL needs to be an exception, I saw this in a separate case.

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

.Brian's picture

Yea, it probably does...it can be finicky if exceptions are not set.

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