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SEP 12.1 and Quickbooks Pro 2012 Issues

Created: 20 Sep 2012 • Updated: 11 Feb 2014 | 14 comments
concrete_block's picture

I have many discussions on issues with using Quickbooks and SEP 11.x however I am using SEP 12.1 and am still experiencing the same issues.

Event Viewer:

Log Name:      Application
Source:        QuickBooks
Event ID:      4
Description: An unexpected error has occured in "QuickBooks Pro 2012": Got unexpected error 5 in call to NetShareGetInfo for path \\<SERVER SHARE>\Crystal2012.QBW

The error occurs randomly and occurs whenever the application is in use or opened an left idle.  This intermittent error occurs on all the computers that need to access quickbook.

QuickBooks:  Pro 2012

SEP:    Small Business Edition  v12.1.1101.401 (Release), RU MP1

How can I resolve these issues?

I also see the following reoccurring error in the event viewer:

- An unexpected error has occured in "QuickBooks": Returning NULL QBWinInstance Handle

Comments 14 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

What sep Client feature are avaialble ?

Thanks In Advance

Ashish Sharma

concrete_block's picture

All options are installed on the client computer.  On the server where the Quickbook Database is, only the Antivirus and Spyware option is installed.

.Brian's picture

Is NTP installed?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

concrete_block's picture

Yes. It is but only on the client computers.

Ajeet Srivastava's picture

Hello,

could you see any logs related to Quickbooks application in SEP client?

concrete_block's picture

There are no logs related to Quickbooks in the any of the SEP clients.

.Brian's picture

Have you tried adding exceptions for the Quickbooks directories?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

concrete_block's picture

I have already created exceptions for the QuickBook directories and the shared folder where the database is stored.

Ashish-Sharma's picture

HI,

Have you try disable SEP ?

one check disable SEP client problem are occured or not ?

Thanks In Advance

Ashish Sharma

concrete_block's picture

I have disabled SEP one of the computers and still had the error after a few hours.  Didnt disable SEP on the server where the database is stored though.

Chetan Savade's picture

Hi,

For testing purpose  disable SEP client on database machine as well.

SEP 12.1 RU1 MP1 and Quickbook 2012 are latest versions, involve the tech support to troubleshoot it further.

Please contact Symantec Technical Support via the support phone numbers listed below

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456 directly                                                                                                       

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

concrete_block's picture

I will do that next time I am access to the remote site and see how that goes.

Ashish-Sharma's picture

HI,

Check this artical may be help..

Quick Books 2011 is blocked after upgrade from 11.0 to 12.1

http://www.symantec.com/business/support/index?page=content&id=TECH164529

Thanks In Advance

Ashish Sharma

concrete_block's picture

I try the instructions in that link and see how it goes.

Thanks