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SEP 12.1 and Windows 8.1 "Blue"

Created: 27 Jun 2013 • Updated: 13 Nov 2013 | 128 comments
Paul Murgatroyd's picture
This issue has been solved. See solution.

Hi all,

Just wanted to let you know this.  As you are no doubt aware, Microsoft just released their preview of the Windows 8.1 "Blue" product.

Currently, SEP 12.1 RU3 and below are not compatible with this release - there are a number of bugs which we are working to iron out.

Please do not install 12.1 on Windows 8.1 Blue for the moment.  We are working to support this release with SEP 12.1 RU4, due later this year and will have a beta release available soon, which will work and fix the bugs we are currently seeing.

many thanks

 

Operating Systems:

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GeoGeo's picture

Good call as Windows 8.1 blue was supposed to be only available to microsoft partners but they have made it available to everyone so far.

The official microsoft update will be made available later this year in time with the symantec update. smiley

Please review ideas and vote there could be something useful :)

https://www-secure.symantec.com/connect/security/ideas

 

SameerU's picture

Hi

thanks paul

Regards

 

Chetan Savade's picture

Thanks for the update.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

Thanks Paul for the update.

This would clear doubts from many SEP users.

Thumbs Up.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Joriz's picture

Thanks Paul for the update.

Ambesh_444's picture

Great post....!!!!!!!!

good luck for next paul.....................

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

loban_ser's picture

And yet when it will be available 12,1 RU4 beta version will be released in a few weeks finale for Windows 8.1, but we still do not test the beta.подмигивать

 

greeng's picture

Any type of status update that can be provided for this?  We are currently expecting our machines to be received within two months with 8.1 loaded. 

Paul Murgatroyd's picture

We are hoping to have a beta available towards the end of this week, which will fully support Windows 8.1.  If you would like to be involved, please PM me seperately, or contact your account team.

In terms of final ship date, we are trying to align our release dates to the ship date for OS X Mavericks.

thanks

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

jhigh's picture

Is 12.1 RU4 BETA available now? We're really eager to start testing with the 8.1 preview.

thanks!

Paul Murgatroyd's picture

Hi jhigh, sent you a PM, thanks

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Steven Kintakas's picture

Interested to see if a defect I reported dating back to the original SEP 12.1 release in 2011 has been fixed or not? The defect became much worse in RU2.

Also keen to confirm what this second line of the beta info is referring to:

–       Schedule scan parity with Windows

1.      Pause/snooze/cancel scheduled scan from the client

2.      SEPM UI  scan options matching what is available for Windows clients

I am hoping it means that scheduled scans set via SEPM policy, now allow specific folders and files to only be scanned, as per other enterprise threat management solutions. Currently the SEPM policy only allows 9 different pre-defined locations to be "chosen" from when defining a custom scan. This is very undesirable for many of our customers.

 

“When it comes to enterprise software…you need to work within the product’s ‘strengths’.”

Paul Murgatroyd's picture

Hi Steven,

Do you have the defect number?

All the options you talk about are related to the Mac configuration - we have brought in feature parity for the Mac, so the scan options are now the same as Windows, you can pause, snooze, etc. and all the options seen on the Windows side are available for the Mac.

We hear you on the custom scans piece and are looking into it for a future release, but its difficult to define something to be scanned when you don't know what is there in the first place.

thanks

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Steven Kintakas's picture

Hey Paul,

I have already sent you the support case number details via PM when I made my first post. I'm not privy to the internal defect number unfortunately. The defect is where the SEP manager, throughout many areas of the interface and reporting, does not distinguish between Windows Server 2008 endpoints, and Windows Server 2008 R2 endpoints. It's like saying Vista and 7 are the same OS. This bug existed in the 12.1 beta, was there when the product shipped, and actually got worse with the release of RU2.

That's a shame about RU4. :( I interpreted the acronym of SEPM in the release notes to stand for SEP Manager as it normally does, and not "SEP for Mac".

In relation to your comments on policies for scheduled scans, in the enterprise field that is untrue, particularly when our endpoints (both workstations and servers) operate under controlled SOE design. I can only assume it's a limitation on the way the SEP Agent scans are configured/created, in that it has no ability to be passed plain text details via policy (such as locations and filenames, etc.), and then translate these to the target file system the policy is applied to?

The example I give on why this is needed and possible to define, is as follows:
For performance & stability best practices on certain types of applications, exclusions from Auto-Protect are required. Some examples, MS SQL, Oracle, Exchange, Lotus Domino, IIS, Citrix, JDE, SharePoint, the list goes on. Effectively any solution that has high amount of disk I/O activities.

From a security perspective most of our customers agree to our process of mitigating this exclusion risk via regular scheduled scans of just these particular directories, files (read: executables), and/or file extension types that we exclude from Auto-Protect.

It's possible with McAfee’s VSE, as well as obsolete CA solutions from the last decade.  Unfortunately this has never been possible with recent Symantec solutions. Both SEP 11 and 12.1 are limited to nine pre-determined selections, and SAV 10 had even less options.

The reason it is imperative to be able to craft such a focused scheduled scan, is so to limit the amount of extra strain added to these very busy systems, even "after hours". Many of these endpoints at times, are running critical systems that human life rely on, and so "down-time" or "less busy" windows are near non-existent.

“When it comes to enterprise software…you need to work within the product’s ‘strengths’.”

sandra.g's picture

That's a shame about RU4. :( I interpreted the acronym of SEPM in the release notes to stand for SEP Manager as it normally does, and not "SEP for Mac".

Actually I think it does stand for SEP Manager. The options available for policy configuration done in the SEPM UI for Mac scans will better match the options presented for Windows.

sandra

Symantec, Information Developer
Installation, Migration, Deployment and Patching
User Protection & Productivity, Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best help

UnrealCode's picture

Hi would I be able to have  access to the beta for Windows 8.1

sai_india's picture

Hi,

SEP 12.1 Ru 2 onwards the Windows 8 OS compatibility is there.

check this link

http://www.symantec.com/docs/TECH174348

UnrealCode's picture

The SEP 12.1 for windows 8.1 beta as my SEP will not run after upgrade to windows 8.1

Steven Kintakas's picture

Yes, the RU4 beta is available to those registered to the beta program for SEP 12.1

“When it comes to enterprise software…you need to work within the product’s ‘strengths’.”

tbo2k9's picture

Where?

I subscribed to the beta programm (since RU2) and can not find any beta or opportunity

Steven Kintakas's picture

Suggest you speak with your Symantec account team. Mine sent me the invite to participate.

Each beta is it's own subscription.

“When it comes to enterprise software…you need to work within the product’s ‘strengths’.”

jauinger's picture

Hi,

how can I get the beta for Enpoint Protection for Windows 8.1? I already participate in the beta program, but I can´t see the SEP RU4 beta in there. Thanks for your help

Jochen

Edited: Sorry, I have replied to the wrong message.

Rusty.J's picture

Thanks for the update Paul.

Regards;

Rusty

nwranich's picture

This is quite frustrating, as a department in my company wants to pilot 8.1 before RU4 should be available.

Paul Murgatroyd's picture

Hi nwranich, you have a PM.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

damo80's picture

Hi Paul

I also have win 8.1 installed and cannot install SEP. Can you help?

Paul Murgatroyd's picture

Damo, you too have a PM.

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

Dinger76's picture

Hi Paul,

I'm just testing out Windows 8.1 and discovered the issue with SEP not installing.  Can you send me a link to get the SEP 12.1.4 beta?

Thanks

Chris

jauinger's picture

Hi Paul,

how can I get the beta for Enpoint Protection for Windows 8.1 RU4)? I already participate in the beta program, but I can´t see the SEP RU4 beta in there. Thanks for your help

Jochen

 

CC_Chan's picture

I am testing on the win 8.1 too , may i help too? thx

reefersales's picture

I am testing on windows 8.1 RTM can I have the beta version as well?

Falconxp's picture

Hi Paul,

I am testing both Windows 8.1 RTM and Windows 2012 R2. Windows 2012 R2 was upgraded from 2012 with RU3 install. Firewall engine is giving problems on that system.

Can you sent me an invvite for the beta?

 

daniel044's picture

Hi Paul

I also have win 8.1 installed and cannot install SEP. Can you help?

TrumpyAl's picture

Well Done!   Care to share details?  ie what version of SEP, what special steps you took, if any...

cchilderhose's picture

Can I please get access to SEP RU4 that works with Windows 8.1.  We are testing this for rollout.

Thanks.

James Read's picture

When will Symantec Endpoint Protection 12.1 RU 4 come out?

rtorvenyi's picture

hello, I would also appreciate the information about release of RU4

Rudolf

chadc123's picture

Hi Paul

I sent a PM - I also have win 8.1 and am in the same boat.  Can I help test?

Thanks

Stegerius's picture

Could you please send me an invitation for 12.1.4 Beta, too?

 

Thank you

Lorenz

joechsner's picture

I have installed 12.1.3 on 8.1, now the BSOD followed on every shutdown on symefa64.sys. We have to test our software on every version of windows as it comes out. But SEP is a requirement. I need something that works to install on the test workstations. Even if it's beta. It's agurvating theres not a link to beta software publically available when you pay so much for licensing as a company. 

Please send me a link to the beta program for 12.1.4 Thank you.

 

Mister's picture

I am testing on windows 8.1 RTM can I have the beta version as well? (SEP 12.1 RU4)

markr1963-2's picture

Hi Paul

I'm another that's testing win 8.1 so would you send a link to the RU4 beta, please?

Thanks

Mark

NXS's picture

I am deploying on windows 8.1 can I have the beta version as well? (SEP 12.1 RU4)

 

KZW_Austria's picture

Hello

I would also appreciate the information about release of SEP 12.1 RU4.
Will SEP 12.1 RU4 be released until Oct. 18th?

Othmar

Joseph Worrall's picture

Would appreciate a beta invite as well - we have beta tested many times for Symantec but do not see it in our Symbeta console. Thank You

Paul Murgatroyd's picture

Everyone should now have PM's, if you don't please PM me directly.

thanks

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

saka's picture
I'm using Windows Server 2012 R2, so I'd like to use SEP 12.1 RU4.
Can you send the link to me?
thedominion's picture

Windows 8.1 releasing in 9 days, what's the status on 12.1 RU4 release?

Thanks.

Umetri_ChJ's picture

I'm also interested in RU4 since we already are testing 8.1

NutleyOIT's picture

I'm interested in testing the RU4 beta also, can you please send me the link?

Dany Demers's picture

I'm interested in testing the RU4 beta on windows server 2012R2 and would like a link.

 

Thanks !

Dsolodow's picture

I'd also be interested in the beta release.

davidcrj's picture

I'm interested in testing the RU4 beta on Windows 8.1 Enterprise.

bgee's picture

me too, will PM you directly Paul., do you have some official PSG Central PreSales statement cause the first customers/resellers start asking,

Trik's picture

I am also interested in testing the RU4 beta on Windows 8.1 Enterprise. Please send me a link, thanks so much!

rikardoperu's picture

I am also interested in testing the RU4 beta on Windows 8.1 Enterprise. Please send me a link, thanks so much!

Mark Greifenberg's picture

Hello, I appreciate a beta invite as well - we have beta tested many times for Symantec but do not see it in our Symbeta console. Kind Regards

Kumar K's picture

Hi,

I am also interested in testing the SEP 12.1 RU4 beta on windows 2012R2 and windows 8.1 Enterprise.

If it possible could you please send a link for the beta version of SEP 12.1 RU 4.

Thanks & Regards
KK

quietguy's picture

Hi,

 

Could you please send me a link, I'd like to be in the beta program

 

 

TY

buzz73's picture

Hi all, I just installed the version 12.1.3001.165 on Windows 8.1 Enterprise RTM 64-bit. The installation is successful and there seems to be no conflict or system crash after restarting. You have had problems?surprise

DanC@BYU's picture

Paul

 

Could I also get the link to the beta?

 

Thank you.

 

Dan C

Mike Lawler's picture

Any chance I can get a link to the Beta as well, and any news on a release date for RU4?

phil84's picture

Hi,

 

Could you please send me a link, I'd like to be in the beta program. CUrrently my windows 8.1 machines do not have antivirus.

TY

martin hess's picture

8.1 wil be released tomorrow! Can you please send me the link to the beta so I can test this for my customers??

buzz73's picture

Since I keep getting messages with the request for beta, EXPLAIN that the version I used on a virtual machine with installed windows 8.1 is the final release of 12.1 RU3 which in theory should not work on w. 8.1.
I DONT' HAVE THE BETA 12.1 RU4.
I just asked if other users had installed this version (12.1 RU3) and had encountered problems.To get the beta 12.1 RU4 you have to write to Paul in mp. I have already written but have not yet received a response.

Waiting.....

hbvdh's picture

what's the release date on Sep 12.1.4?

Can you please send me a link to the beta program, we are waiting for support for Windows 2012 R2 / 8.1.

 

Paul Murgatroyd's picture

Hi all, sorry for the delays, work has got in the way of Connect :-)

We aim to be fully released by early November, we are close now.. just the last couple of items to sort..

Please don't post here asking for the beta, since its harder to catch up with all the requests.  If you need access to the beta, then PM me as its much easier to respond.  Everyone who has sent PM's now has a link.

thanks all

Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint

OlivierLR's picture

Hello,

I have updated one of our machines to Windows 8.1 today. I wasn't aware the SEP 12.1 will not be compatible with Windows 8.1. We have several customers who were waiting for this Microsoft update and now we need to tell them to wait.

Can you please send me the Beta so my customers can move forward with this update?

Thanks

Olivier

SEP.png
rond79's picture

Hi OlivierLR,

Completely Remove SEP 12.1.3. (Folders and Registry) and perform the following.

For Upgrade through disc or if downloaded from the Windows Store as the free Upgrade You Must Before installing SEP:

  1. Disable Windows Defender and Windows Firewall
  2. Remove the following Windows Updates KB2882351 and KB2891214.
  3. You could reinstall those updates back if you wish.

I'm currently Using SEP 12.1.2015.2015 on Windows 8.1 with Media Center with no errors

Hope that helps.

PC-Kauf's picture

Hello

We have several Customers who wants update to Windows 8.1.
All our Customers are using SEP.

Do you know the release-date for 12.1.4?

Could you send me the beta, so we can go forward with updating to Windows 8.1?

Thanks
Michel

.Brian's picture

A release date has not yet been announced.

Send a PM to Paul and he will link you to the Beta

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

rond79's picture

For Installing SEP 12.1.2 and 12.1.3 On Windows 8.1 RTM and Upgrade for those who cannot wait (for security reasons) for SEP 12.1.4 to come out, follow the below instructions.

Note: Do not run or let Windows Update itself.

For Clean Install You Must Before installing SEP:

  1. 1. Disable Windows Defender and Windows Firewall to install properly.

For Upgrade through disc or if downloaded from the Windows Store as the free Upgrade You Must Before installing SEP:

  1. Disable Windows Defender and Windows Firewall
  2. Remove the following Windows Updates KB2882351 and KB2891214.
  3. You could reinstall those updates back if you wish.

I'm currently Using SEP 12.1.2015.2015 on Windows 8.1 with Media Center with no errors.

 

 

 

 

GeKo's picture

ThanX rond79!

Your solution worked great. followed Your instructions and installed SEP 1.2.1.2 without and issues.

rond79's picture

You're welcome Geko. Happy to help the community.

rond79's picture

If you have installed SEP 12.1.2 or 12.1.3 and you are getting errors ( Firewall or live update not working properly), uninstall and manually remove all traces (Folders and Registry Files) of SEP and follow the above instructions.

Lou2200's picture

Uggg!!  Why is everyone on this board up in a wad about SEP not being ready for Win 8.1.  I came onto this thread to find out what the issue was and so many people crying about not being able to go into production mode with Windows 8.1 the day it has released because SEP is not ready yet??

Well, Symantec is not the only vendor with this problem.  On my list so far, CheckPoint VPN client is not compatible and when I try to access Remote Desktop Web Access page, it says it is not compatible with the browser.  So Remote Desktop Web Access is not compatible with the Internet Explorer 11 that comes with Win 8.1 and it doesn't run from other browsers like Google Chrome.  Not to mention that most add-ons used by businesses are disabled in Internet Explorer 11.  You will have to deploy another browser to use most websites. Microsoft Silverlight doesn't even work in Internet Explorer 11.

So with Windows 8.1, I cannot use business antivirus, cannot use business VPN access, and cannot use remote desktop access.  HELLO EVERYBODY!! Windows 8.1 is not ready for business use period.  DO NOT TRY TO PUT THIS OS IN PRODUCTION. Stop complaining to these Symantec support people that they gotta get SEP ready immediately.  Windows 8.1 is not ready for any kind of business use period.

I am happy that Symantec is working hard to get their software ready for Win 8.1.

.Brian's picture

Spot on my friend. Unfortunately, you (myself included) are in the minority with this thought process. I'm not sure how other businesses do it but I'm just assuming here...when we roll out a new app, OS, whatever, it goes thru multiple phases of testing which encompasses several months. Fact is, SEP not yet being ready to install on 8.1 is peanuts compared to other things on my plate in the security arena. Symantec being a month behind does not concern me one bit. I'd rather have a functional, working product than have them rush to get it out and be loaded with bugs.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

TrumpyAl's picture

The software that my company produces is working on Windows 8.1 because I have my team do the work that all responsible software manufacturers expect to have to do with a new release of the OS that they've chosen to develop for.

Why wouldn't I, as a paying customer, put pressure on Symantec to do the same?  We have every right to do so, noone is asking you to like it.

A bigger question is going begging here - why couldn't Symantec tell us the easy, seemingly reliable workaround found by rond79 instead of having us go to the trouble of asking for and installing a beta version?

.Brian's picture

I've been around the block countless times and my expectations are realistic, it would be foolish to expect or think every product is going to be perfect. Ask Oracle or Adobe about that. As a paying customer you have every right to do what you feel is the best route to take. I simply stated my opinion. It's perfectly ok to agree to disagree.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jvlv17's picture

I'm currently Using SEP 12.1.2015.2015 (DOD Home Use) and had no idea it wasn't compatible with Windows 8.1.  I see some are using SEP 12.1.2015.2015 with no issues on Windows 8.1, but I'm getting a message that the firewall is malfunctioning now that I upgraded to 8.1.  Do I need to uninstall SEP and the Windows updates mentioned above and then try to reinstall?  Any help would be much appreciated!