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SEP 12.1 Cannot create 32bit install package

  • 1.  SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 09:38 AM

    I'm trying to create a 32bit unmanaged install package for a computer. My method of doing this is exporting the already installed client package, under "Admin" > "Install Packages" and then just making the correct settigns as in the picture named "settings". Even though I selected it to be an exe file, it takes about 40 minutes and only finishes with the items listed in the picture "fileitems". Even if I try to send the package with these contents, the PC either errors out with "interactive Services Detection" (see "symantecerror" picture) or SEP just shows a red X next to the client PC when trying to send the package to.

     

    Is it 32bit that is having an issue or am I missing something?



  • 2.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 09:44 AM

    Have you tried a repair of the SEPM?

    Also, the unmanaged client is already available on the download ISO.



  • 3.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 09:46 AM

    This is know issue

    You can upgrade sepm 12.1.5 or you can find SEP client package on file connect.

    Export of client package from SEPM never finishes
    Fix ID: 2627397
    Symptom: Export of a client package from SEPM does not complete on non-English Windows, when SEPM is configured to use the embedded database.
    Solution: SEPM was modified to use a different database method to obtain binary stream data.
     

    New fixes and features in Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Pack 1

    Article:TECH187656  |  Created: 2012-04-27  |  Updated: 2013-04-11  |  Article URL http://www.symantec.com/docs/TECH187656

    Edit

    You can find Unmanaged SEP client package on Installation media.



  • 4.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 09:47 AM

    It says for non-English Windows. This computer is an English computer.

     

    I will try to repair it.



  • 5.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 09:48 AM

    Do you have the unmanaged client from your download ISO as well?



  • 6.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 09:51 AM

    I'm not even sure where to find it. I would have to look since I wasn't the one that did this installation. 



  • 7.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 09:54 AM

    You can also find symantec file connect use your license key and download sep client unmanaged package.

    Symantec file connect

    https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken



  • 8.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 10:14 AM

    You can get it off fileconnect with your serial

    https://fileconnect.symantec.com

     



  • 9.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 10:54 AM

    The downloads are for 12.1.5. All my clients are 12.1 SO I'm guessing this will require an upgrade? 



  • 10.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 12:05 PM

    No. SEPM 12.1 will manage any all versions of 12.1

    Best practice says to have both clients and SEPM on same version but not required.



  • 11.  RE: SEP 12.1 Cannot create 32bit install package

    Posted Feb 13, 2015 12:09 PM

    Currently you need to install unmanaged SEP Client.You can only SEP client package.

    But We suggest you can upgrade your SEPM 12.1.5.

    So you download unmanaged SEP package from file connect.

    sep_package.JPG