Endpoint Protection

 View Only

  • 1.  SEP 12.1 cannot delete SysBackup.vbs virus

    Posted May 22, 2014 11:57 AM

    Hello All,

    Following repeatedly scan client computers, we found that SEP 12.1 is unable to remove the virus SysBackup.vbs. For this purpose, i need your help urgently.

    Thank's for all.



  • 2.  RE: SEP 12.1 cannot delete SysBackup.vbs virus

    Posted May 22, 2014 11:59 AM

    Can you manually delete? Does it even detect it?



  • 3.  RE: SEP 12.1 cannot delete SysBackup.vbs virus

    Posted May 23, 2014 01:08 AM

    Can symantec antivirus detect the file as a virus?

    Run threat analysis scan in system and submit report to symantec.

    How to run the Threat Analysis Scan in Symantec Help (SymHelp)

    Article:TECH215519  |  Created: 2014-03-03  |  Updated: 2014-03-07  |  Article URL http://www.symantec.com/docs/TECH215519


  • 4.  RE: SEP 12.1 cannot delete SysBackup.vbs virus

    Posted May 23, 2014 03:04 AM

    hello,

    I open it a case with support Symantec for a call/webex, to diagnosis this problem.

    Thank's for all.



  • 5.  RE: SEP 12.1 cannot delete SysBackup.vbs virus

    Posted May 23, 2014 03:12 AM

    You can submit that file to symantec for analysis.

    https://submit.symantec.com/websubmit/retail.cgi



  • 6.  RE: SEP 12.1 cannot delete SysBackup.vbs virus

    Posted May 23, 2014 04:06 AM

    Hi Mavericks SYS,

    SEP 12.1 is unable to remove the virus SysBackup.vbs.

    Is it detecting the file, but then unable to remove it?  Or not detecting it at all?  Also: do you have the IPS component installed?  Is that blocking any malicious traffic?

    Please feel free to PM me the case number and I will take a look from this side to ensure everything proceeds smoothly.

    Many thanks!

    Mick