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SEP 12.1 with Citrix XenDesktop VDI License issue

Created: 18 Dec 2012 • Updated: 18 Dec 2012 | 10 comments
NirH's picture

Hey,

We use Citrix XenDesktop VDI (that use provisioning services).

In the SEPM we see couple of hundreds computers that are Offlice, some of them are duplicated.

The main issue is that it took all our licensing and the "real" computers in the network not getting updates from the managment server.

Anyone knows how to deal with it?

Thanks! 

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Ashish-Sharma's picture

HI,

Check this setting after you will be save your licence

 

 

How to configure the number of days after which inactive clients will be deleted from the SEPM database on SEPM 12.1 RU1

Article:TECH175865  |  Created: 2011-11-30  |  Updated: 2011-12-01  |  Article URL http://www.symantec.com/docs/TECH175865

Check this thread

https://www-secure.symantec.com/connect/forums/del...

Thanks In Advance

Ashish Sharma

 

 

NirH's picture

its already set to 2 days.

doesnt seems to work...

we need something else... :(

 

thanks.

Ashish-Sharma's picture

Also Check this

 

 
How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

Article:TECH163349  |  Created: 2011-06-27  |  Updated: 2012-04-16  |  Article URL http://www.symantec.com/docs/TECH163349
 

 

Duplicate SEP clients appear in the Symantec Endpoint Protection Manager console

https://www-secure.symantec.com/connect/articles/d...

Thanks In Advance

Ashish Sharma

 

 

NirH's picture

It is good for someone that clone computers within Domain.

in XenDesktop this solution is impossible.

Ashish-Sharma's picture

 

Hi,

Check this

Configuring SEP 12.1 in Virtual Environments

https://www-secure.symantec.com/connect/blogs/conf...

Thanks In Advance

Ashish Sharma

 

 

NirH's picture

Its doesnt contain nothing about licensing

Chetan Savade's picture

Hi,

Go through the following articles

Symantec Endpoint Protection Manager is showing over deployment of clients

http://www.symantec.com/docs/TECH168121

About obsolete clients and their impact on licenses

http://www.symantec.com/docs/HOWTO55345

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Please contact Symantec Technical Support via the support phone numbers listed below OR Create a web case.

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_t...                                                                                              

Technical Support

http://www.symantec.com/business/support/contact_t...

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

This issue arises because of the vDisk mode (virtual disk mode) that is used by default in provisioned desktops. Clients provisioned with "Standard Image Mode" are starting from the same base image after every shutdown or reboot—all changes made in between to that disk are lost. This may not be the best mode for a managed SEP client; not only is the SEPM registration lost, but definition and policy updates are lost as well.

Check this Article:

XEN Virtual Desktop Infrastructure desktop clients register multiple times in the Symantec Endpoint Protection Manager.

http://www.symantec.com/docs/TECH98268

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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