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SEP 12.1 Client not uninstalling Forefront

Created: 30 May 2013 | 7 comments

We are about to deploy SEP 12.1 to our workstations. Our current AV Solution is MS Forefront Endpoint. I am running through some testing with our environment. At this time I am unable to consistently remove the forefront client from workstations during the install of SEP. We are using SEP 12.1 which supports automated removal of installed AV solutions including FEP 2010.

I have done the following steps with the following results:

- Created new "Install Settings" entry that is set to "Automatically uninstall existing security software"
- Created an MSI package using the above "Install Settings"
- Used same MSI pacage for deployment via SCCM. Following steps from here: http://www.symantec.com/connect/forums/sep-12-sccm-deploy-sepmsi-or-setupexe  It appears that when I use SCCM to deploy the client, it will not uninstall Forefront.
 

Results:
Pushed via client deployment wizard - Removed FEP
Deployed MSI via SCCM - Did not remove FEP
Deployed MSI manually - Removed FEP

Any thoughts as to why the package is not uninstalling FEP when run through SCCM?

Thanks!

Operating Systems:

Comments 7 CommentsJump to latest comment

.Brian's picture

Does it still install Sep even though it doesnt remove fep?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

randrew's picture

Yes, the install is successful and we will have both SEP and FEP installed.

.Brian's picture

Post the SEP_INST.log and SIS_INST.log file

The SEP_INST.log file is the MSI log and the SIS_INST.log file is for the Symantec Installer

Reference KBA:

What logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation?

Article:TECH164067  |  Created: 2011-07-06  |  Updated: 2013-02-28  |  Article URL http://www.symantec.com/docs/TECH164067

 

Although it technically didn't fail, it may show something of use.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

technical_specialist's picture

Hello,

Kindly attach SEP_INST.log file. After that we can able to find the actual reason.

W007's picture

hello,

just view this discussion

https://www-secure.symantec.com/connect/forums/i-w...

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

AjinBabu's picture

Hi, 

you can use SEPPrep utility to uninstall the existing AV and it is working with Sep 12.1 versions also.

When you need to remove the existing AV that we can specify on .ini file.

Regards

Ajin

AjinBabu's picture

Hi, 

Have your problem got solved, if yes please mark the comment which helps you as a solution.

Regards

Ajin