Endpoint Protection

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  • 1.  SEP 12.1 Client Uninstall

    Posted Jun 13, 2011 02:10 PM

    I have several workstations that I have installed sep 12.1 and ran with no problem. When I  tried to uninstall sep 12.1 and reinstall sep 11.0.6300.803.

    The uninstall seems to work ok, I get the reboot message, they when I try to reinstall to orignal (11.0) It does not work.

    The push completes ok , but the install just seems to stops, no erros, or any other indication,Sep is not installed.

    Any thoughts.



  • 2.  RE: SEP 12.1 Client Uninstall

    Posted Jun 13, 2011 10:05 PM

    Hi,

    Please try to uninstall SEP and re-install once again. you can use below link for manual uninstall or  use clean wipe tool.

    Manual uninstallation documents for Symantec Endpoint Protection

    http://www.symantec.com/business/support/index?page=content&id=TECH96924&actp=search&viewlocale=en_US&searchid=1308016000458

    How to uninstall the Symantec Endpoint Protection Small Business Edition 12 client manually

    http://www.symantec.com/business/support/index?page=content&id=TECH93532&actp=search&viewlocale=en_US&searchid=1308016256611

    Or call Tech support for cleanwipe tool (Third party tool).



  • 3.  RE: SEP 12.1 Client Uninstall

    Posted Jun 13, 2011 11:57 PM

    if you are pushing it to win7 or vista, disable UAC and then run the install.



  • 4.  RE: SEP 12.1 Client Uninstall

    Posted Jun 14, 2011 04:45 AM

    Hi Giraffe99,
     

    You may be best looking for assistance with SEP 12.1 here in its dedicated connect forum: https://www-secure.symantec.com/connect/SEP_12_Beta_Group

     

    Hope this helps!

     

    Mick



  • 5.  RE: SEP 12.1 Client Uninstall

    Broadcom Employee
    Posted Jun 14, 2011 06:22 AM

    Hi,

    Are you getting reboot pending message while installing ?

    If yes, open the registry and navigate to 

     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager and locate
    PendingFileRenameOperations and rename it to PendingFileRenameOperations2 and then try to install the product.