Endpoint Protection

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  • 1.  SEP 12.1 Clients are often going to offline

    Posted Feb 28, 2012 08:05 AM

    Hi,

        we recently upgraded Symantec End Point 11.6 version to SEP 12.1 after upgrading we are noticing that the clients are often going to offline, if we restart the Symantec endpoint protection manager webserver service the clients are comming to online.Is there is any permanent solution for this issue?



  • 2.  RE: SEP 12.1 Clients are often going to offline

    Posted Feb 28, 2012 08:21 AM

    hi there,

    before upgrading, did u have such case before?

    when you were working under 11.0.6



  • 3.  RE: SEP 12.1 Clients are often going to offline

    Posted Feb 28, 2012 08:33 AM

    On how many machines are you facing this issue?



  • 4.  RE: SEP 12.1 Clients are often going to offline

    Posted Feb 28, 2012 11:26 AM

    Hi,

    This seems to be a known issue with 12.1. It seems to have been fixed in 12.1.RU 1

     

    Client shows as offline within SEPM even though it is functional on the endpoint

    Fix ID: 2436933

    Symptom: Within the SEPM console, the client status is showing as "offline". On the endpoint, the SEP client is functioning as expected.

    Solution: Resolved by changes to the client recognition logic. The "hardware ID" and "known client ID" values are now handled differently within SEPM to ensure that clients are correctly recognized by the Manager.

     

    http://www.symantec.com/business/support/index?page=content&id=TECH174565