Of the 10.. only 8 are showing in the console

installed from Image ; check these two documents

Symantec Endpoint Protection 11.x client migrated to Endpoint Protection 12.1 does not communicate with new Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160977&actp=search&viewlocale=en_US&searchid=1310489675659

http://www.symantec.com/business/support/index?page=content&id=TECH162756&actp=search&viewlocale=en_US&searchid=1310489675659

Hi,

Possible Cause:The user account used to install SEP existed already in SEM_Client table as a user mode record for some reason.  

None of the resolutions apply!!!

We now have clients that show all information correctly in the client but are not showing in the management console.

Not exactly the same issue, but may spark an idea for you...

https://www-secure.symantec.com/connect/forums/sep...

On this test environment do you have a secondary or replication partner they can speak to if they can't contact the SEPM?

If the sylink file is all correct and you get an 'OK' message when going to "http://SEPM:port/secars/secars.dll?hello,secars" from the client, then you might have to start doing some sylink monitoring (http://www.symantec.com/docs/TECH104758).

Something I noticed recently preventing one of our SEP Clients from communicating with the SEPM (prior to the SEP Client Upgrade however) was proxy settings on the system account, this was resolved using the steps in this article http://www.symantec.com/docs/TECH104926

Without knowing how your LiveUpdate policy is configured, I couldn't say if the fact that the definitions are up-to-date is a red herring or not.

I have seen this before also, pushing to a client and expecting to see it in the group I selected only to find it in the "Default" group.  Have you checked all groups to make sure it did not stray to the wrong one?

Hi,

I'd like to suggest searching the forums and reviewing other content/threads others have created already, which appear to discuss the same issues.  Also, check the "featured threads" at the top of the page (highlighted in yellow) which appear to be issues other's are having over and over, and hence want to consolidate the discussions so everyone can share their respective knowledge and possible solutions.

https://www-secure.symantec.com/connect/forums/sep...

Best,

Eric

Hi Just would like to know do you see over deployed status on Sep manager for licensing status ?

In SEP 12.1 License Management has been added, and it gives the ability to see how many license are in use and yes if you have over deployed.

Yes  might need to check the license bec in SEP 11 you just need a serial number to download the software but in SEP 12 you need license for everything

Try reinstall:

- uninstall

- restart

- remove the main directory

- install.

HWGUID my causing this and fixed with reinstall and deleting

Hi, not sure if this was mentioned but I'm sure I've read through everything...bt the solution might be a simple one.

The fact that Sylink.xml points to the server does not mean it is communicating. Also the fact that the client has the latest definitions doesn't mean it is updating from the SEPM.

Double check that the client is online by clicking HELP in the SEP client - TROUBLESHOOTING and see what is says next to SERVER under General Information.

If it gives you the server name or IP it is communicating to the SEPM and we have a problem because it is not showig.

If however it shows OFFLINE, it means it is not communicating to the server thus it won't appear in the SEPM untill it at least checks in once.

If that later is the case check that the machines has connection to the server. SECARS as explained in a previous comment is a good test or otherwise run the support tool that can be found on the below link:

http://www.symantec.com/business/support/index?page=content&id=TECH105414

This will give you a full assessment of the client, what's working and what's not.

hope this helps!

Cheers

In the sepm console use computer mode not user mode. if still that client doen't appear then replace the sylink file on th eclient and reboot

u will need to make sure the Management server list has the correct IP address specfied and then replace the sylink file, it should help.

Please check this document for that

http://www.symantec.com/business/support/index?page=content&id=TECH157585

Guys!!!

Can we have the Screen Shot of the SEPM Client Tab and the Client's Troubleshooting Detail's????

I suspect that it should be Image problem

So did u try to delete all the hardware Id and the again deploy to the same  machine

Thanks

Gerald

I also have computers that have SEP installed, up to date, and connected to the server, but do not show up in the client list in SEPM.  I've looked through the groups manually, as well as searched for the client by name and ip, and it's not there.

In the past, I've had issues fairly often where some computers don't show up in SEPM, but if you go back and refresh the list a little later, those computers will show up.  Others may have disappeared in the interim.  They're all connected according to the clients, but something causes them not to appear in the console.  As far as I can tell, that's not what's happening this time though, I have one specific computer I've been watching for days, and it has never shown up in the client list in sepm console.

edit: LOL -- Of course, just after I posted this, and added screenshots, I went back into the sepm clients screen to look for something, and there was the missing client, listed right where it should be.  No idea why it suddenly appeared after not being listed for a week or more, but it's there now.

Hi,

I hope, you have search in user mode as well. If yes and problem is still the same then you can tried by changing the hardware ID from the SEP client.

Please go through the below instruction:-

1- Delete %programfiles%\Common Files\Symantec Shared\HWID\sephwid.xml.

2-Open the registry and navigate to HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylnk.

3-Edit the "HardwareID" value data to be blank.

4-Restart the Symantec Management Client (SMC) service in the services snap-in.

all the above activity need to perform on client machine.

Hope this could help you.

Regards

Neeraj

Try to export a new communication settings and rename it as Sylink.xml, then do manual replace of sylink. Or you can try to update policy on the client. 

System not reflecting in SEPM Console

1.            Open Run and type the command “smc –stop”

2.            Open the service snap-in and stop all “Symantec” related services.

3.            Delete sephwid.xml  file from %programfiles%\Common Files\Symantec Shared\HWID\.

4.            Open the registry and navigate to HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylnk .

5.            Edit the "HardwareID" value data to be blank.

6.            Now type the command “smc –start” in the Run Dialogue box.

7.            Start all the “Symantec” related services from Service snap-in.

8.            Restart the system and logon again.

9.            Update the policies on the SEP Client.

1.Delete the “ProxyServer” Value from HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings

2.Delete the values from HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections

3.Delete the values from HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections

4.Stop and Start smc service

10.          Now check on the SEPM Server if it is registered.

try the following steps :-

on the client machine which is not reporting to SEPM :-

1] stop tamper protection

2] stop smc.exe

3] delete hdid.xml

start smc.exe service

Please update the status

Cheers !!

Please check the firewall is on or OFF

Any Update for the  Issue Did  u try the latest version 12.1 RU1

I'm seeing clients which have been imaged and have the same Hardware ID, but they're all showing up in the SEP console. We're running version 12.1.6. I'm wondering if something changed that allows clients with the same Hardware ID to show up in the console, unlike how it was in ver. 11 when they didn't.

Did u Delete the Hardware ID from the image and test it  before deployment ,because when it is deployed to each client a new Hardware ID should be create and will showup with different ID's in the SEPM