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SEP 12.1 Clients not updating from GUP

Created: 30 Apr 2012 • Updated: 03 May 2012 | 10 comments
Jaco Malan's picture
This issue has been solved. See solution.

virus definitions on specific GUP is updated, clients not updating from this specific GUP

Other GUPs and clients updating fine. One Manager SEPM 12.1

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Chetan Savade's picture

Hi,

Repair SEP client through add/remove programs.

Make sure GUP is accessible through ping,telnet commands (port- 2967).

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Jaco Malan's picture

hi there, doubtful about repair, as it is all the Clients in this specific Group

Can ping the GUP

Even the Green dot displays in the SEP Manager for these clients, also their Policy number shows as current compared to the SEPM

Jaco Malan's picture

i will  try and enable logging.. clients in different country with slow link

i think av definitions files might have gotten corrupt on this specific GUP or even the clients..

is there a way to clear old definitions and refresh?

all other commnunication tests seems to be successful, even used Sylink Replacer on a couple of machines to replace sylink, and ran Update Content after that... no changes..

that's why i'm wondering if deinitions are corrupt?

Chetan Savade's picture

Hi,

First identify whether definitions are reallly corrupted or not.

Check this article: How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

http://www.symantec.com/docs/TECH97677   

How to clear out corrupted definitions for a Symantec Endpoint Protection Client manuall

http://www.symantec.com/business/support/index?page=content&id=TECH103176&locale=en_US

OR

In some instances, Symantec Technical Support may recommend the use of an unsupported tool that automates the removal of corrupted SEP definitions. For details please see Using the "Rx4DefsSEP" utility at

http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SOLUTION
Jaco Malan's picture

thank you Chetan

cleared definitions, ran update content command

Baljeet's picture

Please open the 2967 port in Symantec GUP (Group Update Provider) server for client machines to take the update.

Regard's

Baljeet Singh

9910125805

sunnyc_up's picture

1. you need to check that GUP is in the same subnet of clients.

2. Port 2967 should be open from GUP to clients.

3. test the telnet connectivity from GUP to any client.

Regard

Sunny Chauhan