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SEP 12.1 Internet Email Auto-Protect and CC.Net Mail issues

Created: 21 Dec 2012 • Updated: 03 Jan 2013 | 15 comments
This issue has been solved. See solution.

Hi

I'm having a problem with sending mail via a continuous integration server (Cruise Control.net). I'm not sure whether the issue lies with CC.Net or with SEP, so any help with diagnosis would be really appreciated!

I have a small C# app that uses the .Net SmtpClient class to send mail via the company's smtp server. When I run this from the DOS prompt, the mail is received instantly.

When I run the same C# app through cruise control, the mail doesn't get sent, and the smtp connection times out.

However, if I then disable the Internet Email Auto-Protect option and try again, the mail gets sent with no problems.

There are no logs in SEP related to this at all.

The machine is running Win7 x64, SEP version 12.1.1101.401 (Release), RU1 MP1.

(I've seen a few mentions of Internet Email Auto-Protect not being supported on x64 machines - is that still the case?)

Any help with working out what the problem is would be great!

thanks

Comments 15 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

Check this thread you can uninstall your 3rd party tool or disable NTP feature .

https://www-secure.symantec.com/connect/forums/sep...

Thanks In Advance

Ashish Sharma

 

 

.Brian's picture

On the Advanced tab for Internet Email Auto Protect, uncheck the outbound worm heuristics option and try again to see what happens

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wedjeman's picture

Thanks both

Disabling the NTP didn't help. Neither did unchecking the outbound worm heuristics option.

.Brian's picture

Have a look at this KB:

http://www.symantec.com/business/support/index?pag...

64 bit not supported

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Ashish-Sharma's picture

HI,

Symantec recommended remove the tool either Disable Internet Email Auto-Protect option

Workaround: Remove the email tools or improve the connectivity to the email server.

reference

Article URL http://www.symantec.com/docs/TECH171706

 

Thanks In Advance

Ashish Sharma

 

 

wedjeman's picture

I know our IT department is loathe to remove it. I've asked whether we can remove/disable it - I've also pointed out the 'not supported on x64' to them.

I'll just have to try again...

thanks!

Mithun Sanghavi's picture

Hello,

The Article highlighted above by Brian is for SEP 11.x and not for SEP 12.1 RU1 MP1.

Email scanning is for sure Supported in all 64 bit machines installed with SEP 12.1.

The Symantec Endpoint Protection client also provides outbound email heuristics scanning. The heuristics scanning uses Bloodhound Virus Detection to identify the risks that may be contained in outgoing messages. When the client scans outgoing email messages, the scan helps to prevent the spread of risks. These risks include the worms that can use email clients to replicate and distribute themselves across a network.

Email scanning does not support the following email clients:

  • IMAP clients

  • AOL clients

  • HTTP-based email such as Hotmail and Yahoo! Mail

In your case, it is recommended to either change the port usage by your application (if possible) OR Disable the Internet Email scanning.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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.Brian's picture

Is there an updated KB so people aren't getting confused?

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Mithun Sanghavi's picture

Hello,

All Features of SEP 12.1 are supported on 64 bit OS

  1. AV                                                                  
  2. Proactive threat Scan (a.k.a truscan or Sonar)     
  3. Bloodhound                                                     
  4. Malheur                                                           
  5. Tamper Protection                                            
  6. Internet email scanning
  7. Device Control
  8. Firewall
  9. IPS
  10. Application learning
  11. Host Integrity (SNAC)

Reference: Difference between SEP 11 & SEP 12.1

https://www-secure.symantec.com/connect/articles/few-feature-differences-between-sep-11x-and-sep-121

and

https://www-secure.symantec.com/connect/forums/64bit-support-symantec-endpoint-protection-121

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

.Brian's picture

Yes I understand all of that, I'm simply asking if there will be an updated KB for 12.1 relating to Internet Email Auto-Protect?

Not everyone who is searching will stumble upon the above and may not know this. An update to the existing KB with 12.1 information would be ideal.

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Mithun Sanghavi's picture

Hello,

When Searching for an Article, it is important to check which product it is pertaining to. This could be simply be checked by clicking on "Product(s) - Show All" hyperlink as shown below:

 

However, I appreciate you highlighting this... and I am working on your Request.. I would make sure I update this Document as required.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

.Brian's picture

Thanks Mithun, much appreciated.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Brian it seems you are right. After a long conversation here, I would go with what is right..

Symantec Internet Email Auto-Protect is not supported on 64 Bit machines.

Please refer to the Page 63 of the Client guide of SEP 12.1 RU2

I have made necessary changes to the Article and published.

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
.Brian's picture

Great, thanks for looking into and making the change. Much appreciated.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

wedjeman's picture

Sorry for the slow response - stopped for christmas before the end of this!

Many thanks for the update