Endpoint Protection

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  • 1.  SEP 12.1 LiveUpdate Error

    Posted Oct 18, 2011 01:51 PM

    Guys,

    I need your help i have the error below...

     

     

    October 17, 2011 9:36:40 AM GMT+03:00:  Sending Email Failed for following email address [alauddin@alkhaleej.com].  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:43:00 AM GMT+03:00:  Retry timestamp is over the maximum retry window, switching to regular schedule run.  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:30:26 AM GMT+03:00:  LiveUpdate retry failed.  Will try again.  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:30:26 AM GMT+03:00:  LUALL.EXE finished running.  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:30:25 AM GMT+03:00:  LiveUpdate encountered one or more errors. Return code = 4.  [Site: My Site]  [Server: replicadcdb]

     

     

    October 17, 2011 8:30:01 AM GMT+03:00:  LUALL.EXE has been launched.  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:30:00 AM GMT+03:00:  LiveUpdate retry started.  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:14:24 AM GMT+03:00:  LiveUpdate retry failed.  Will try again.  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:14:24 AM GMT+03:00:  LUALL.EXE finished running.  [Site: My Site]  [Server: replicadcdb]

    October 17, 2011 8:14:24 AM GMT+03:00:  LiveUpdate encountered one or more errors. Return code = 4.  [Site: My Site]  [Server: replicadcdb]



  • 2.  RE: SEP 12.1 LiveUpdate Error

    Posted Oct 18, 2011 02:12 PM

    Its because of Proxy

    Check this : http://www.symantec.com/business/support/index?page=content&id=TECH103112



  • 3.  RE: SEP 12.1 LiveUpdate Error

    Posted Oct 19, 2011 01:26 AM

    If this was an upgrade from 11.0 to 12.1 and if lu is failing on sepm increase the time out value in settingsliveupate and then download the update



  • 4.  RE: SEP 12.1 LiveUpdate Error

    Posted Oct 19, 2011 04:30 AM

    Hi Omar,

    Examine the log.liveupdate - its entries will record in detail exactly why the session failed. 

    Attach the most recent failed session to this thread, if you are unfamiliar with reading those logs: experienced admins may be able to recognize the cause within.

    Thanks and best regards,

    Mick



  • 5.  RE: SEP 12.1 LiveUpdate Error

    Broadcom Employee
    Posted Oct 19, 2011 07:21 AM

    Hi,

    Few issues are reported regarding SEP 12.1, mentioned issue is listed under known issues for SEP 12.1

    Check known issues for SEP 12.1

    http://www.symantec.com/docs/TECH163700