Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

SEP 12.1 Multiple sets of SLF files associated with only 1 Serial Number

Created: 26 Apr 2012 • Updated: 27 Apr 2012 | 4 comments
BDHUGHES's picture
This issue has been solved. See solution.

We bought 3 sets of 25 licenses and when I installed today using the 'I have my SLF file' it let me select all 3.

When added, it associates all 3 x 25 with only 1 Serial Number for a total of 25 seats.

I need to resolve this ASAP.

Any assistance is helpful. Version 12.1

Thanks in advance.

Brian

Comments 4 CommentsJump to latest comment

BDHUGHES's picture

FYI I already deleted the license and went back to add the licenses ONE BY ONE, but they are still all 3 associated with only 1 S/N and subsequently showing up as only 25 seats.

Brian

Chetan Savade's picture

Hi BDHUGHES,

There are two ways to activate license, have you tried second option?

http://www.symantec.com/business/support/index?page=content&id=HOWTO55294#v47636909

if not worked, I would prefer to call the license department.

For any other information can refer following articel

https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

How did you receive these License Files?

Did you receive these License Files in 1 .zip file or 3 different .zip files?

So, do you mean to say, you purchased 25 * 3 = 75 licenses?

I would request you to contact Licensing Team in obatining a serial number at 1-800-721-3934 option 2 or

http://www.symantec.com/business/support/assistance_care.jsp

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
BDHUGHES's picture

We purchased our 3 * 25 licenses through a Symantec Reseller. We received the licenses as 3 seperate SLF's.

I extracted the 3 licenses individually and added them all at once. Therein lies the problem.

I reactivated, or attempted to, each of the 3 SLF files today and of course one shows already activated and the next one actually did activate and now I am up to 50.

However the last license shows a green check mark but will not show in the license detail frame as a separate license with 25 users more, for a total of 75, so I am still in the same spot.

I will try again and I appreciate the phone number provided.

Thank you.