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SEP 12.1 Multiple sets of SLF files associated with only 1 Serial Number

Created: 26 Apr 2012 • Updated: 27 Apr 2012 | 4 comments
BDHUGHES's picture
This issue has been solved. See solution.

We bought 3 sets of 25 licenses and when I installed today using the 'I have my SLF file' it let me select all 3.

When added, it associates all 3 x 25 with only 1 Serial Number for a total of 25 seats.

I need to resolve this ASAP.

Any assistance is helpful. Version 12.1

Thanks in advance.

Brian

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BDHUGHES's picture

FYI I already deleted the license and went back to add the licenses ONE BY ONE, but they are still all 3 associated with only 1 S/N and subsequently showing up as only 25 seats.

Brian

Chetan Savade's picture

Hi BDHUGHES,

There are two ways to activate license, have you tried second option?

http://www.symantec.com/business/support/index?page=content&id=HOWTO55294#v47636909

if not worked, I would prefer to call the license department.

For any other information can refer following articel

https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

How did you receive these License Files?

Did you receive these License Files in 1 .zip file or 3 different .zip files?

So, do you mean to say, you purchased 25 * 3 = 75 licenses?

I would request you to contact Licensing Team in obatining a serial number at 1-800-721-3934 option 2 or

http://www.symantec.com/business/support/assistance_care.jsp

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
BDHUGHES's picture

We purchased our 3 * 25 licenses through a Symantec Reseller. We received the licenses as 3 seperate SLF's.

I extracted the 3 licenses individually and added them all at once. Therein lies the problem.

I reactivated, or attempted to, each of the 3 SLF files today and of course one shows already activated and the next one actually did activate and now I am up to 50.

However the last license shows a green check mark but will not show in the license detail frame as a separate license with 25 users more, for a total of 75, so I am still in the same spot.

I will try again and I appreciate the phone number provided.

Thank you.