Hello,
After looking at the Logs, we found the following Error-
Communicate LC: (NOT ((LOADEDDRIVERSFOUND=11) OR PENDINGMODULEREMOVAL)) OR MIGRATE OR NORTONFOUND OR NORTONAV OR NORTONAVPRO=0
Communicate LC: Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation.
Communicate LC: calling communicate state with the following arguments:
Communicate LC: Prodversion = 12.1.671.4971
Communicate LC: PathToSylink = I:\SEP\
Communicate LC: Oldversion =
Communicate LC: ReasonStr = Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation.
Communicate LC: StatusCode = 302469124
Communicate LC: Communicator failed to communicate.
Action ended 9:56:05: CommunicateLaunchConditions. Return value 1.
MSI (c) (C4:CC) [09:56:05:531]: Doing action: preLaunchCond.87654321_4321_4321_4321_210987654321
Action 9:56:05: preLaunchCond.87654321_4321_4321_4321_210987654321. Examining launch conditions
Action start 9:56:05: preLaunchCond.87654321_4321_4321_4321_210987654321.
MSI (c) (C4:24) [09:56:05:546]: Invoking remote custom action. DLL: C:\DOCUME~1\Jason\LOCALS~1\Temp\MSI117.tmp, Entrypoint: preLaunchCond
IDCCA: preLaunchCond - Launch condition `4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation.` with condition `(NOT ((LOADEDDRIVERSFOUND=11) OR PENDINGMODULEREMOVAL)) OR MIGRATE OR NORTONFOUND OR NORTONAV OR NORTONAVPRO` failed
As Chetan requested, could you please let us know if the "I Drive" is a Local Drive / Mapped Drive / CD/DVD Drive?
Work on the Steps provided below:
Open registry and go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
hight light Session Manager on the right hand side delete the value
PendingFileRenameOperations
Also delete the same value from
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations
then run the install...without rebooting the PC
Reference:
Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7
http://www.symantec.com/docs/TECH95608
Hope that helps!!