SEP 12.1 not installing on Windows XP SP3
Created: 27 Sep 2012 | Updated: 27 Sep 2012
Hi Eveyone,
My product is SEP 12.1Essential 5 Users.
I tried to install on my computer.
But, It was failed.
I attached full SEP_INST.log.
Please, give a advise.
Thank you in advance.
Comments
Have you rebooted the box?
Have you rebooted the box? This was in the log:
4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation.
MSI (c) (C4:CC) [09:56:17:796]: Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation.
if a reboot doesnt work, try this:
Delete the registry key: "PendingFileRenameOperations" . It can be found under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager".
And try to install again
SEP Knowledge Base
Endpoint SWAT
Reboot will fix this
Reboot will fix this issue.......... as per the logs........
Mohan Babu
moglie20@gmail.com
+91 9884382160
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Hi, As per logs it seems that
Hi,
As per logs it seems that you are running setup from the 'I' drive.
Logs snippet as per below
I (c) (C4:CC) [09:55:49:218]: ******* RunEngine:
******* Product: I:\SEP\Sep.msi
******* Action:
******* CommandLine: **********
Is it local drive or trying to deploy through CD's or external drive?
Always copy setup on local drive prior to install.
As everyone suggested reboot pending is also seen in the logs.
Make sure you are running setup.exe with full admin privileges.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
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Hello, After looking at the
Hello,
After looking at the Logs, we found the following Error-
As Chetan requested, could you please let us know if the "I Drive" is a Local Drive / Mapped Drive / CD/DVD Drive?
Work on the Steps provided below:
Open registry and go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
hight light Session Manager on the right hand side delete the value
PendingFileRenameOperations
Also delete the same value from
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations
then run the install...without rebooting the PC
Reference:
Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7
http://www.symantec.com/docs/TECH95608
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
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