SEP 12.1 Notification Conditions- How to update, none are available to edit
I just upgraded to SEP 12.1. We are receiving some repeat notifications via email. My issue is that I cannot find where my notifications are configured so that I can modify them. I have checked in the SEPM Console, Monitors > Notifications but there are no conditions configured, however, I am receiving notifications via email. The other issue is that in the notification emails I am receiving, it lists the Administrator email address. This address is invalid (person doesn't work here anymore). Is it possible that even though I am an admin that I cannot see the notification conditions?
Hi, 1- SEPM is up and running
Hi,
1- SEPM is up and running and licensed (my upgrade did not appear to be licensed, nor could I find the place to activate it) ((with the fresh install, the license details are very easy to locate)).
--> Check this article: http://bit.ly/K56HXM
2- I imported my old policies, but nothing else. I have no groups or clients. (I have manually created my groups)
--> Actually there is a way recover the group structure however it's fine if you would have created them correctly
3- Can I get the new install of 12.1 to communicate to my 11.7 clients (I do not know the encrypted password that was used with the previous installation).
--> You can use sylink replacer tool to point existing SEP clients to the new SEPM manager.
Restoring communication to clients with a new Sylink.xml file
http://www.symantec.com/business/support/index?page=content&id=TECH106288
You have not mentioned specific version details so I will prefer to deploy fresh new client packages.
Configuring and deploying client software on Windows computers
http://www.symantec.com/business/support/index?page=content&id=HOWTO26790
Comments
Updated Hi, There are two
Updated
Hi,
There are two weekly scheduled reports & serven pre-defined notifications configured by Symantec.
Schedule Reports: SEPM --> Reports --> Scheduled Reports
Notification locations:
SEPM--> Monitors--> Notificaitons --> View Notifications --> Notifications Conditions
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Chetan, Thank you for the
Chetan, Thank you for the reply/post. "View Notifications" is empty too. It seems that the upgrade went well, and the notifications are working, but they are no where to be found.
Hi, I hope you have checked
Hi,
I hope you have checked by clicking on 'Notification Conditions' tab.
If conditions are not present, run upgrade.bat file & recheck.
You will find it under C: or installed drive \Program Files or (x86)\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Under server node right click
Under server node
right click on the site
check the address you have specified...
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Rafeeq, where is the server
Rafeeq, where is the server node you are talking about? I am logged into the SEP Manager Console and I do not see SERVER anywhere. I have viewed the obvious places where the notifications should be and they do not exist. I cannot EDIT anything, because nothing exists.
check the report tab there
check the report tab there would be the template set for email.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
notta :(
notta :(
HI, Kindly check. How many
HI,
Kindly check.
How many Limited administrator account configure in SEPM console ?
Any other Limited administrator account Mail Notification are configured ?
If not available try to run upgrade.bat or Repair SEPM on add/Remove Program
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
I am not a Limited Admin. I
I am not a Limited Admin. I had the other admin check and his looks the same as mine, no notifications.
Did you look under: Reports
Did you look under:
Reports tab >> Scheduled Reports?
Should be under here
SEP Knowledge Base
Endpoint SWAT
To all, I did try running the
To all, I did try running the update.bat file. No change. I will run the repair option under add/remove programs see what happens. Thanks to everyone that has replied so far.
Hi, Instead of running repair
Hi,
Instead of running repair through add/remove program, try to repair it with the help of original setup files.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Sorry folks....none of the
Sorry folks....none of the suggestions are working. Here is another item I noted. Prior to the upgrade, the emails being sent out were from NMONITOR@xxxxxxxxx.com this was the "from" address we had setup. Now the messages are coming from SEPM_Server@xxxxxxxxxxx.com.
Hi, Could you please confirm
Hi,
Could you please confirm the upgrade path?
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Chetan, I know I came from
Chetan, I know I came from 11.7.???? to 12.1 RU2 but I cannot find the exact version of 11.7 that I was running. If I recall, the software should have prevented me from upgrading had it not been supported.
Were the alerts created by a
Were the alerts created by a user that had been deleted from the system at some point?
SEP Knowledge Base
Endpoint SWAT
Good questoin Brian..... YES.
Good questoin Brian..... YES. Now what?
In the past, I've always
In the past, I've always dealt with this by making a change to the DB itself. Not recommended but if you can, I would suggest doing this.
SEP Knowledge Base
Endpoint SWAT
Thanks Brian, what do you use
Thanks Brian, what do you use to access/modify the db? I also tried recreating the former admin... no luck.
Query
Query Express:
http://www.albahari.com/queryexpress.aspx
SEP Knowledge Base
Endpoint SWAT
Hi, You can raised support
Hi,
You can raised support ticket.
Contact Symantec Customer Care on
http://www.symantec.com/support/assistance_care.jsp
Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp India: Toll-Free 000 800 4401 456
IDD call: +61 2 8220 7111
Contact Symantec Customer Care on
http://www.symantec.com/support/assistance_care.jsp
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
I got tired of dealing with
I got tired of dealing with this so I went out and created another problem!!! My lack of experience and lack of patience with SEPM. I wiped out my installation and installed SEPM 12.1 from scratch. This may require a fresh post and close this topic.
1- SEPM is up and running and licensed (my upgrade did not appear to be licensed, nor could I find the place to activate it) ((with the fresh install, the license details are very easy to locate)).
2- I imported my old policies, but nothing else. I have no groups or clients. (I have manually created my groups)
3- Can I get the new install of 12.1 to communicate to my 11.7 clients (I do not know the encrypted password that was used with the previous installation).
Hi, 1- SEPM is up and running
Hi,
1- SEPM is up and running and licensed (my upgrade did not appear to be licensed, nor could I find the place to activate it) ((with the fresh install, the license details are very easy to locate)).
--> Check this article: http://bit.ly/K56HXM
2- I imported my old policies, but nothing else. I have no groups or clients. (I have manually created my groups)
--> Actually there is a way recover the group structure however it's fine if you would have created them correctly
3- Can I get the new install of 12.1 to communicate to my 11.7 clients (I do not know the encrypted password that was used with the previous installation).
--> You can use sylink replacer tool to point existing SEP clients to the new SEPM manager.
Restoring communication to clients with a new Sylink.xml file
http://www.symantec.com/business/support/index?page=content&id=TECH106288
You have not mentioned specific version details so I will prefer to deploy fresh new client packages.
Configuring and deploying client software on Windows computers
http://www.symantec.com/business/support/index?pag...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Thank you Chetan!! I have
Thank you Chetan!! I have been able to update the communications on the existing clients and I am starting to update those to 12.1.
Chetan, Do you know if I can
Chetan, Do you know if I can recover a policy? I discovered that I did not export the policy for my mail servers and I am afraid to upgrade that client. I have the entire DIR structure copied (to another folder) from my old installation.
Hi, About which policy are
Hi,
About which policy are you talking about? Which policy you haven't exported?
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
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