SEP 12.1 - problems with client authentication token request
Due to major problems with servers not updating under SEP v11, I have rolled out 12.1 on our SEPM servers, and also our GUPs.
In about 50% of cases, this has worked fine, and this has fixed the updating issues for clients as well.
But some of the GUPS (running on Server 2003 r2) are now not updating, listing the following errors over and over in the system logs:
- Downloaded new content update from Group Update Provider failed.
- Cannot assign a client authentication token. There was a general communication failure.
- [Client authentication token request] Submitting information to Symantec failed.
I read up on a couple of articles regarding this, seems to point to the server requiring access to the internet? I hope this is not the case as I would have though being a managed product, it would get all it needs from the SEPM servers and not require internet access?
Is there a way around this problem, as these GUPS do not seem to be updating.