Video Screencast Help

SEP 12.1 Remote Console

Created: 25 Oct 2012 • Updated: 25 Oct 2012 | 9 comments
This issue has been solved. See solution.

Have since upgraded my PC to Windows 7 x64. Now when I try to access the remote console, I get the following:

 

Note: The Symantec Endpoint Protection Manager remote console requires Java Runtime software. If your computer does not have the correct version of Java Runtime, the correct version is installed automatically. You may have to adjust your Internet Explorer settings for ActiveX and Java to permit installation.

After the Java Runtime Environment (JRE) is installed, go to the Symantec Endpoint Protection Manager page to install and log on to the remote console.

 

Java is installed, both 32 and 64 bit versions. This seems to indicate it wants an older version, so I also install that and then click the link in the first screen. To which I am then greeted with:

 

Symantec Endpoint Protection Manager

From the Symantec Endpoint Protection Manager, you can manage endpoint protection, develop and automatically update security policies, and monitor policy enforcement.

Use the link below to install or access the remote console. On Microsoft Windows Vista or Windows Server 2008, you can install the remote console only if you have administrative privileges on this computer. After you install the remote console, you can set the privilege level so that standard users can access the console. Right-click the remote console icon, then select Properties > Advanced > Run as Administrator.

  • Click here to download and install Java 6 update 26 and the remote console application.

 

Yet despite having the correct versions installed, it still doesnt work. Anyone got any ideas? It works fine on 32 bit windows.

 

Comments 9 CommentsJump to latest comment

andrewparkes's picture

It is also IE8, not that it should really make a difference, as worked previously

Ashish-Sharma's picture

Hi,

are you able open in sepm server ?

Thanks In Advance

Ashish Sharma

 

 

andrewparkes's picture

Yes, it works fine from the SEPM server. Im thinking its some IE security setting somewhere

Ashish-Sharma's picture

Try clearing Java cache - 

To clear the Java cache

  1. Click Start > Control Panel.
  2. Double-click Java.
  3. On the General tab, under Temporary Internet Files, click Settings.
  4. Click Delete Files.
  5. Make sure all boxes are checked, and click OK.
  6. Click OK to close the dialog boxes.

Also check this Article: 

Intermittent problems loading Remote Java Console

http://www.symantec.com/docs/TECH163714

Thanks In Advance

Ashish Sharma

 

 

andrewparkes's picture

Still didnt work.

 

Will try that article

Ashish-Sharma's picture

Hi,

Check this artical also

Running additional Symantec Endpoint Protection Manager consoles

http://www.symantec.com/docs/HOWTO26810

Thanks In Advance

Ashish Sharma

 

 

andrewparkes's picture

Tried them, it doesnt even pop up to install the remote console.

andrewparkes's picture

However when I installed the console it popped up with a java 7 box!

 

 

Bizzare