Endpoint Protection

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  • 1.  SEP 12.1 reparse point

    Posted Oct 17, 2013 10:40 AM

    Hi,

    We are trying to install SEP on our vdi machines but the documents and settings folder has been redirected to the D: drive which is giving me the following Error-Mesage: "Symantec Endpoint Protection cannot installed to a path including a reparse point".

    I have pasted the relevant log file text below

    MSI (s) (B4:3C) [15:28:39:061]: Doing action: ReparseCheck
    Action ended 15:28:39: CreateInstallScript. Return value 1.
    MSI (s) (B4:F0) [15:28:39:139]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSID7.tmp, Entrypoint: ReparseCheck
    Action start 15:28:39: ReparseCheck.
    MSI (s) (B4!E4) [15:28:39:483]: PROPERTY CHANGE: Modifying InstallingToReparse property. Its current value is '0'. Its new value: '1'.
    We believe that D:\Documents and Settings\All Users is a reparse point. Its attributes were 0x410
    MSI (s) (B4:3C) [15:28:39:498]: Doing action: ReparseError
    Action ended 15:28:39: ReparseCheck. Return value 1.
    Action start 15:28:39: ReparseError.
    MSI (s) (B4:3C) [15:28:43:139]: Product: Symantec Endpoint Protection -- Symantec Endpoint Protection cannot installed to a path including a reparse point.

    MSI (c) (08:70) [15:28:39:514]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    Symantec Endpoint Protection cannot installed to a path including a reparse point.
    MSI (s) (B4:3C) [15:28:43:139]: Machine policy value 'DisableRollback' is 0
    MSI (s) (B4:3C) [15:28:43:139]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    Action ended 15:28:43: ReparseError. Return value 3.
    MSI (s) (B4:3C) [15:28:43:139]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (B4:3C) [15:28:43:139]: No System Restore sequence number for this installation.
    MSI (s) (B4:3C) [15:28:43:139]: Unlocking Server
    Action ended 15:28:43: INSTALL. Return value 3.

     

    There has to be a fix for this somehow as I really can't believe that we can't install SEP on our VDI pc's.

    Anyone managed to get around this issue?

    Thanks



  • 2.  RE: SEP 12.1 reparse point

    Posted Oct 17, 2013 10:46 AM

    check

    Does Symantec Endpoint Protection (SEP) 12.1 support installing clients to NTFS reparse point folders?

     

    http://www.symantec.com/business/support/index?page=content&id=TECH185389



  • 3.  RE: SEP 12.1 reparse point

    Posted Oct 17, 2013 10:48 AM

    This work around seems to fix, have a look

    http://forums.citrix.com/thread.jspa?messageID=1668548#1668548



  • 4.  RE: SEP 12.1 reparse point

    Broadcom Employee
    Posted Oct 17, 2013 10:53 AM

    Hi,

    Thank you for posting in Symantec community.

    I would be glad to answer your query.

    As per the logs it clearly says"We believe that D:\Documents and Settings\All Users is a reparse point. Its attributes were 0x410"

    SEP does not support installing to a reparse point. If the reparse point is being used to point to a "Documents and Settings" folder to another drive, then it need to change the location of "Documents and Settings" folder back to the default location.

    This article can be used as a reference:

    Does Symantec Endpoint Protection (SEP) 12.1 support installing clients to NTFS reparse point folders?

    http://www.symantec.com/business/support/index?page=content&id=TECH185389



  • 5.  RE: SEP 12.1 reparse point

    Posted Oct 17, 2013 11:53 AM

    So the only solution is to not redirect Documents and settings or install SEP on our base image?



  • 6.  RE: SEP 12.1 reparse point

    Posted Oct 17, 2013 11:59 AM

    Yes, looks to be the "workaround"



  • 7.  RE: SEP 12.1 reparse point

    Broadcom Employee
    Posted Oct 17, 2013 12:20 PM

    Yes, don't redirect Document and Settings.

    While adding SEP in base image please follow the best practice guide.

    Article: How to prepare a Symantec Endpoint Protection 12.1 client for cloning.

    http://www.symantec.com/docs/HOWTO54706

     



  • 8.  RE: SEP 12.1 reparse point

    Broadcom Employee
    Posted Nov 07, 2013 10:44 AM

    Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.