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SEP 12.1 reparse point

Created: 17 Oct 2013 | 7 comments

Hi,

We are trying to install SEP on our vdi machines but the documents and settings folder has been redirected to the D: drive which is giving me the following Error-Mesage: "Symantec Endpoint Protection cannot installed to a path including a reparse point".

I have pasted the relevant log file text below

MSI (s) (B4:3C) [15:28:39:061]: Doing action: ReparseCheck
Action ended 15:28:39: CreateInstallScript. Return value 1.
MSI (s) (B4:F0) [15:28:39:139]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSID7.tmp, Entrypoint: ReparseCheck
Action start 15:28:39: ReparseCheck.
MSI (s) (B4!E4) [15:28:39:483]: PROPERTY CHANGE: Modifying InstallingToReparse property. Its current value is '0'. Its new value: '1'.
We believe that D:\Documents and Settings\All Users is a reparse point. Its attributes were 0x410
MSI (s) (B4:3C) [15:28:39:498]: Doing action: ReparseError
Action ended 15:28:39: ReparseCheck. Return value 1.
Action start 15:28:39: ReparseError.
MSI (s) (B4:3C) [15:28:43:139]: Product: Symantec Endpoint Protection -- Symantec Endpoint Protection cannot installed to a path including a reparse point.

MSI (c) (08:70) [15:28:39:514]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

Symantec Endpoint Protection cannot installed to a path including a reparse point.
MSI (s) (B4:3C) [15:28:43:139]: Machine policy value 'DisableRollback' is 0
MSI (s) (B4:3C) [15:28:43:139]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Action ended 15:28:43: ReparseError. Return value 3.
MSI (s) (B4:3C) [15:28:43:139]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (B4:3C) [15:28:43:139]: No System Restore sequence number for this installation.
MSI (s) (B4:3C) [15:28:43:139]: Unlocking Server
Action ended 15:28:43: INSTALL. Return value 3.

 

There has to be a fix for this somehow as I really can't believe that we can't install SEP on our VDI pc's.

Anyone managed to get around this issue?

Thanks

Operating Systems:

Comments 7 CommentsJump to latest comment

Rafeeq's picture

check

Does Symantec Endpoint Protection (SEP) 12.1 support installing clients to NTFS reparse point folders?

 

http://www.symantec.com/business/support/index?page=content&id=TECH185389

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

As per the logs it clearly says"We believe that D:\Documents and Settings\All Users is a reparse point. Its attributes were 0x410"

SEP does not support installing to a reparse point. If the reparse point is being used to point to a "Documents and Settings" folder to another drive, then it need to change the location of "Documents and Settings" folder back to the default location.

This article can be used as a reference:

Does Symantec Endpoint Protection (SEP) 12.1 support installing clients to NTFS reparse point folders?

http://www.symantec.com/business/support/index?page=content&id=TECH185389

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

EQIT's picture

So the only solution is to not redirect Documents and settings or install SEP on our base image?

.Brian's picture

Yes, looks to be the "workaround"

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Yes, don't redirect Document and Settings.

While adding SEP in base image please follow the best practice guide.

Article: How to prepare a Symantec Endpoint Protection 12.1 client for cloning.

http://www.symantec.com/docs/HOWTO54706

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<