SEP 12.1 RU1 Clients hangs during system startup
Created: 19 Feb 2013 | 20 comments
Hi can anybody help me ?
We are using SEP 12.1 RU1 all our clients are getting hangs during system startup also getting hang around 1PM IST,we have disable scheduled scan but still we are facing the same issue,all our clients are running with 3 and 4 GB of RAM OS is WIn XP
BR
Lakshmanan
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What components are installed?
SEP Knowledge Base
Endpoint SWAT
Hi
Check this thread
http://www.symantec.com/connect/forums/sep-makes-computer-very-slow
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Can you confirm startup scanning has been scheduled or not?
What is scheduled at 1:00 PM?
Regards
Sumit G.
Hi
Whether you have configured def watch scan
Regards
Components which we have installed is
1)Antivirus & Anti Spam
2)Proactive Threat Protection
3)Network threat Protection
Also we schedule for the definition download around 1PM IST
Apart from this we disabled the scheduled scan & Startup scan
BR
Lakshmanan
What happend if you have change definition download time schedule ?
That's the reson system are slow working on that time Try to set Different time none pick hours
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Could you pls suggest the possible definition download time...
During your offices "Off" hours
SEP Knowledge Base
Endpoint SWAT
Thanks brian i got some idea but what can i do for systems hang during the system bootup bootup... :-(
In your AV policy, do you have Auto-Protect set to load when the computer starts or when Symantec Endpoint Protection starts?
SEP Knowledge Base
Endpoint SWAT
We disabled it brian but still facing same issue....
I'm not sure disabling Auto-Protect will be the answer. This provides real time protection so now your computers are essentially open to attack.
I would run a scan on one of the PCs to ensure it is not infected
SEP Knowledge Base
Endpoint SWAT
How many clients are in your network and what is the heart beat setting.?
Regards
Sumit G.
What process is taking the CPU when the client is slow?
SEP Knowledge Base
Endpoint SWAT
Svhost.exe,explorer.exe
Those are Windows processes.
Is this happening to all PCs on your network or only one?
SEP Knowledge Base
Endpoint SWAT
Which occurs random Pc's
And were you able to run a malware scan on the affected? My concern is one may be infected, the Conficker worm specifically injects itself into svchost and utilises a good part of the CPU.
SEP Knowledge Base
Endpoint SWAT
Dear Brian,
Problem only occurs during system boot up and around 1 PM after that the users can able to use thier system without any system performance issue i don think so which has been infected with some threats.
Hi,
Check this artical
Troubleshooting slow boot times in Symantec Endpoint Protection and Symantec AntiVirus
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
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