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SEP 12.1 RU1 MP1 Agent Cloning+ClonePrepTool+Removing GUID

Created: 17 Dec 2012 • Updated: 17 Dec 2012 | 3 comments
JRS17's picture
This issue has been solved. See solution.

Good Morning,

Several Windows 2008 R2 servers were cloned without previously running the ClonePrepTool to remove the unique GUID form the machine.  Therefore, within SEPM, you see the agents with issues as they will appear as several different servers.  I was wondering if this approach will resolve this issue:

 

1) On the machines with conflicting GUIDS, run the ClonePrepTool, removing the agents GUID

2) Restarting the agent server

 

Would this work, or would I have to completely unstill (CleanWipe Utility) and reinstall the agent via .exe installer?

 

Or, does anyone have a better/faster way?  Maybe not having to reboot the servers?  Thanks. 

 

 

Comments 3 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

In your case, i would suggest you to run the Repair Tool, check this -

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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SOLUTION
Ashish-Sharma's picture

Hi,

Check this thread

https://www-secure.symantec.com/connect/forums/avo...

 

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/docs/TECH163349

Duplicate SEP clients appear in the Symantec Endpoint Protection Manager console

https://www-secure.symantec.com/connect/articles/duplicate-sep-clients-appear-symantec-endpoint-protection-manager-console

Thanks In Advance

Ashish Sharma