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SEP 12.1 RU2 client deployment partially installed on Client ?

Created: 10 Dec 2012 • Updated: 28 Dec 2012 | 9 comments
This issue has been solved. See solution.


Can anyone please suggest me what to do after the client has rebooted thei Windows 7, they are having this problem ?

it affects random user in Windows XP as well

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Ashish-Sharma's picture

HI John,

DID the client are updated latest virus defination ?

Thanks In Advance

Ashish Sharma

Ajit Jha's picture

Use intelligent Updater to update the Virus Definitions.

To download an Intelligent Updater file

  1. Using your Web browser, go to one of the following sites:

  2. On the Web site or on the FTP site, click the appropriate product file with the .exe extension.

  3. When you are prompted for a location in which to save the file, select a folder on your hard drive.

  4. Distribute the file to the client computers using your preferred distribution method.

To install the virus and security risk definitions files on a client computer

  1. On the client computer, locate the Intelligent Updater file that was distributed to the client.

  2. Double-click the .exe file and follow the on-screen instructions.


Ajit Jha

Technical Consultant


pete_4u2002's picture

why not include the latest definition in the client package and install.

Mithun Sanghavi's picture


It seems that the client is not receiving the definitions from the SEPM and the old definitions on all components are remaining.

What happens when you try Running a Repair of this SEP client from Add / Remove Programs.

Secondly, try Running the Intelligent updater on these machines which would atleast make sure the machines carry the Latest AV/AS definitions.


Follow this Article to clear the corrupt definitions on SEP 12.1

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

ᗺrian's picture

Clear out the old defs:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

John Santana's picture

Hm.. I never knew if that is possible to include the latest VirusDef by manually drag n dropping the def files into the installation directory.

isthat possible in 12.1 RU2 ?

Kind regards,

John Santana
IT Professional


Please be nice to me as I'm newbie in this forum.

Rafeeq's picture

from the updated client go to c:\program files \comman files\symantec shared\virus defs

you will see a dated folder which has the latest definitions, copy the contents of that folder; it will be like 201104003

create a folder called incoming on the machine u want to update the defs

c:\program files \comman files\symantec shared\virus defs\incoming

paste the contents of  201104003 folder inside incoming folder

wait for a min it should be udpated

Ashish-Sharma's picture


Yes it's possible.

You can try this download also.

Script to download Definitions from SEPM

Thanks In Advance

Ashish Sharma

John Santana's picture

thanks all for the solution and suggestion.

Kind regards,

John Santana
IT Professional


Please be nice to me as I'm newbie in this forum.