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SEP 12.1 RU2 client installation failed

Created: 04 Feb 2013 | 7 comments
diabolicus23's picture

Remote push install on a lot of servers.

One of them reports "Install failed, rollback".

I attach you the SEP_INST.log files.

Could you help me? Thanks smiley

Comments 7 CommentsJump to latest comment

.Brian's picture

Did you reboot the PC before trying the install?

Was there a previous version installed?

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guwy's picture

Dear Diabolicus!

From your logs seems you have previus version installed and it cannot be deleted:

Error 0x91 Removing folder: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Data\Cached Installs\Program Files\Symantec\Name\Version

If it not an upgrade you should use competitive uninstall settings or you should manually delete a sep client from the server and after try to deploy again, if it not going try to export and install a sep package.

Some ideas for the removeing:

http://www.symantec.com/business/support/index?page=content&id=TECH184988&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D13599840837699ZKXIjkZu4hTuf101t1D38RGKmV48dgZYdG21#ClientUninstall

SebastianZ's picture

Was there any previous sep version installed on that server?

diabolicus23's picture

No previous SEP Installed, but McAfee present.

I'll try with Uninstall feature embedded in the package.

I've performed NO reboot because we can't reboot that machine (I know it's some sort of "DUTY" but not possible at the moment... other 80 servers ok, I'll try with this).

SebastianZ's picture

Yes, try with the uninstall feature or otherwise get rid of the McAfee installation from the machines.

Vikram Kumar-SAV to SEP's picture

Your install Log shows

"ScriptGen: ShowServiceProgress() script execution failed.

ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)"

So recommend following:

http://www.symantec.com/business/support/index?pag...

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Ch@gGynelL_12's picture

Im also experiencing this kind of error.. Many of our clients were installed failed..
Why is that so?