Error msg in log file

=== Logging stopped: 1/28/2013 15:52:45 ===
MSI (c) (24:10) [15:52:45:833]: Note: 1: 1708
MSI (c) (24:10) [15:52:45:833]: Product: Symantec Endpoint Protection Client -- Installation operation failed.

MSI (c) (24:10) [15:52:45:833]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection Client. Product Version: 12.1.2015.2015. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1603.

MSI (c) (24:10) [15:52:45:833]: Grabbed execution mutex.
MSI (c) (24:10) [15:52:45:833]: Cleaning up uninstalled install packages, if any exist
MSI (c) (24:10) [15:52:45:849]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/28/2013 15:52:45 ===

Was there any previous SEP version on that machine. Please have a look a similar thread - here the solution was to cleanup the machine with symantec Cleanwipe tool prior to installation - you can request this tool from Symantec Support:

https://www-secure.symantec.com/connect/forums/200...

One of known causes of this error 1603 would be issue with roaming profiles - have a look at:

http://www.symantec.com/business/support/index?pag... - errors mentioned here are identical to the log posted by you (only differense is it was on SEP Small business, but the problem applies as well to enterprise edition).

yes SEP 11.0.62000 was there.

App Data value already present- %USERPROFILE%\AppData\Roaming

Hi,

Can you post the SEP_INST.log found in %temp%

letme know If you are planning to upgrade Symantec Endpoint Protection 12.1.2, please take a look at the latest how-to article created by our very own SEP content council team.

http://www.symantec.com/business/support/index?page=content&id=TECH163700

Can you try remove it completely then and install clean 12.1 ru2 - do you have the same error then?

are you logged into admin account?
can you try using cleanwipe to uninstall and install SEP 12?

Attached SEP_INST.log

"CreateInstallCacheTemp Error: ActOnFile failed with: 0x11" - have a look at similar thread:

https://www-secure.symantec.com/connect/forums/sep...

...can you trying disabling the SMC before running the installation:

Go to Start -> Run: smc -stop.

As mentioned before cleanwipe run should fix the issue.

Hello,

Please Follow the Steps Below and let me know.

• Login to SEPM
• Goto Policy
• Edit Application and Devie Policy
• Open Application Control
• Uncheck " Protect system Files and Registry Key"
• Apply the Policy and Update Now clients
• Try to install again..

Hi Ajit,

Have you tried to install after doing reboot?

According to the logs there is not any specific error however try to install liveupdate first then run the setup.exe

If possible try to install with .msi package as well.

Hello,

As per the Logs, we see the below errors:

• Run latest cleanwipe. (Create a Case for the same) OR Follow the Manual Uninstallation Steps provided in the Article: http://www.symantec.com/docs/TECH96924
• Take a backup of the Registry and then Manually remove affected registry keys in: "HKEY_LOCAL_MACHINE\Software\Wow6432Node\Symantec\Symantec Endpoint Protection\Current"
• Disable the UAC from the Windows 7 machine and restart the machine.
• Reinstall SEP 12.1 RU2.

Hi All, Thanks for the steps.

I opened the support case and recevied below solution.

From the log, NTP driver somehow failed to install.

 From the CD or SEP install package downloaded from fileconnect.

1.run the setup with custom installation

2.Install only Antivirus and PTP

3.Reboot the machine and install NTP

It is definitely a way to try - let us know the results.

Hi,

Have you got succeed on the steps provided by Support?

Regards

Ajin

In my case this problem occurred because the SEP wasn´t able to disable the windows defender automatically.

I created a new package in SEP12.1.RU2 in interactive mode and when I install I removed the option to disable the windows defender

SEP installed without problem and automatically windows defender was turned off.

do the same tests and see if it worked.