Endpoint Protection

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  • 1.  SEP 12.1 RU5 64-bit client won't update

    Posted Jan 08, 2015 12:12 PM

    Hello,

     

    My network admin and I just noticed on our SEPM console that none of our SEP 12 RU5 clients are updating since Dec 31st at 10:30 pm.  Acting like it doesn't want a Happy New Year (sorry, bad jk).  I believe this happened one time before and it may have been a corrupt definition file that was the cause but I am unsure.  Has anyone experienced the same issue and if so do you happen to have a solution?  Thank you!



  • 2.  RE: SEP 12.1 RU5 64-bit client won't update

    Posted Jan 08, 2015 12:12 PM

    Can you enable sylink logging on one affected client? Also, run the symhelp tool on the SEPM as well to see what it shows.

    Is the SEPM updated?



  • 3.  RE: SEP 12.1 RU5 64-bit client won't update

    Posted Jan 08, 2015 12:30 PM

    Clear the corrupt definition and download new set from SEPM..once SEPM has it should send that to clients.

    Corrupt definitions prevent Endpoint Protection clients from receiving updates

    http://www.symantec.com/business/support/index?page=content&id=TECH166923