SEP 12.1 SMC service set to manual, sometimes not starting on boot of citrix servers
Carrying on from the above discussion.
If you are used to SEP11.x you will expect "Symantec Endpoint Protection" SEP and "Symantec management client" SMC services both set to automatic so that they start when the system boots.
However in 12.1 you will have noticed that SMC is set to manual and as suggested in the previous conversation that SMC is dependant on SEP and that SEP, once loaded, calls the SMC service to start.
You'll perhaps have noticed that SEP is now called "SepMasterService" it seems to work as an overseer for other SEP services on the system.
Now onto the issue we are having.
We have a citrix environment where each server is scheduled to reboot each night and we're receiving a significant number of alerts for the SMC service being in a 'stopped' state. SEP is loading fine, but it is failing to start SMC, not every night, but enough to cause concern for our customer.
There is a system event log indiciating that 'one or more services failed to during startup' but there is no corresponding application or system events describing that it was SMC (there may have been others as well) which failed to load.
Anticipating some of the responses...Yes the citrix whitepaper has been consulted throughout the implementation of our 12.1 RU1 MP1 SEPM and client setup.
The Citrix servers are Server 2003 64bit running Citrix Presentation Server for Windows 4.5.7.
We have disabled BASH, EFA and SymTDI drivers using "Sc config <service> start=disabled" commands across these citrix boxes. Is this workaround perhaps causing this issue?
I've reviewed http://www.symantec.com/business/support/index?page=content&id=TECH199676 for 12.1 RU2 fixes and see nothing related to this issue (they are not confgured as GUPs).
So what could cause SEP to not start SMC on system boot and if information cannot be gleaned from windows event logs, where might we look for more possible causes?