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SEP 12.1: Unmanaged clients; not tracking licenses

Created: 03 Apr 2013 • Updated: 03 Apr 2013 | 6 comments
MIXIT's picture
This issue has been solved. See solution.

Hello all.  I have a customer with some systems in locations that aren't tied into the main office via any means of private networking, thus while the head office has SEPM with a certain # of licensed systems, these branch offices are currrently with some Unmanagec clients.  So the license count in SEPM is of course incorrect. 

Is there a way to tell SEPM that a certain number of licenses are in use even if those system don't report to SEPM?

Thanks. 

Operating Systems:

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_Brian's picture

These would need to be made managed in order for the SEPM to see them.

You can obviously license an unmanaged client per the KB article http://www.symantec.com/docs/HOWTO81071  but there is no further reporting for it since it is unmanaged.

 

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SOLUTION
Rafeeq's picture

You need to tell SEPM about licenses if its managing them. SEPM wil have no idea about unmanged. You can count those manually No issues with respect to audit.

Mithun Sanghavi's picture

Hello,

For SEP 12.1, unmanaged client licensing is required. Make sure the Unmanaged clients are licensed.

If we install unmanaged client Sonar, IRON and other new features do not work. To enable the submission of reputation data from an unmanaged client, you must install a paid license on the client.

Use the following procedure to install a license on an unmanaged client.

Licensing an unmanaged client

http://www.symantec.com/docs/HOWTO54944

VIDEO: https://www-secure.symantec.com/connect/videos/sep-121-licensing-unmanaged-client

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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MIXIT's picture

Thanks all.  Perhaps it will be best if I instead just put some VPN's together between the branch sites and the main office so the clients can report in.  I haven't learned how yet, but I would then set up a GUP at each site, but in terms of reporting in - is there much data that would traverse the VPN link? 

I can always re-post as a new thread when I come close to actally doing it, provided somebody can here now tell me if it's a reasonably low bandwidth process to have a few clients report to SEPM over a VPN via DSL-level links (less than 1Mbps upload from branch site)

_Brian's picture

This articles describes setting up a GUP in a low bandwidth environment

How to: Setup a Group Update Provider (GUP)

Article:TECH105005  |  Created: 2008-01-27  |  Updated: 2011-02-16  |  Article URL http://www.symantec.com/docs/TECH105005

 

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Chetan Savade's picture

Hi,

SEP 11.x licensing is basically just a "paper" license product.  However, with SEP 12.1 the licensing is a "software" license product and uses a  license file.  It is important to become familiar with this license concep

To enable the submission of reputation data from an unmanaged client, you must install a paid license on the client

Licensing an unmanaged client

http://www.symantec.com/docs/HOWTO55368

Licensing enforcement rules

http://www.symantec.com/docs/HOWTO55135 

Check this article as well: SEP 12.1 & License concept

https://www-secure.symantec.com/connect/articles/s...

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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