Endpoint Protection

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  • 1.  SEP 12.1 on Windows XP - Proactive Therat Protection always Disabled

    Posted Oct 03, 2011 09:58 PM

    Newly installed SEP 12.1 unmanaged client on Windows XP 2002 SP3 - always shows "Proactive Threat Protection is Disabled". Tried enable it but nothing happen, no logs generated. Tried liveupdate and generated the logs below:

     

    Event Computer User Logged By Description
    SONAR engine is enabled x x SONAR SONAR has been enabled
    SONAR definitions load error x x SONAR SONAR has generated an error: code 0: description: Definition Failure

     

    Can anyone help? Many thanks!

    Martin



  • 2.  RE: SEP 12.1 on Windows XP - Proactive Therat Protection always Disabled

    Posted Oct 04, 2011 04:15 AM

    Back up registry first

    Go to HKLM\Software\symantec\Symantec endpoint protection\AV\Storages\SymheurprocessProtection Delete the entire key in Bold 

    And then repair Sep client from add remove program 

    Reboot the machine and check

     

    Note Back up registry first do not make changes if this a critical box .

     



  • 3.  RE: SEP 12.1 on Windows XP - Proactive Therat Protection always Disabled

    Posted Nov 10, 2011 01:20 PM

    Would you recommend this if this is occurring on all clients to include the server where SEPM is installed?



  • 4.  RE: SEP 12.1 on Windows XP - Proactive Therat Protection always Disabled

    Posted Nov 10, 2011 02:36 PM

    No not on server machine try it on 1 client machine with problem to narrow down and find the root cause