Endpoint Protection

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  • 1.  Sep 12.1 on XP Embedded issue

    Posted Nov 07, 2012 06:05 AM

    Hi Guys,

     

    I am in the midst of a very strange problem.  We have about 3000 xp embedded clients being upgraded from SAV to SEP 12.1.  We are currently testing the installation of the package we created but are having issues.  The installation is rolling back.

    The installation log (attached 433) gives errors of being unable to start service SymEFA.  There is a singular KB article on Symantecs website (in Korean) relating to this error, saying its missing FLTMGR.  This is entirely possible as these endpoints have had things removed from the XPe build.  After following said article, which essentially is to copy 2 files into system32 and system32/drivers + relevant reg entried, its giving another error (attached, 42c)

    This is where I am stuck.

    Attachment(s)

    txt
    SIS_INST.LOG 433.txt   1.12 MB 1 version
    txt
    SIS_INST.LOG 42c.txt   1.76 MB 1 version


  • 2.  RE: Sep 12.1 on XP Embedded issue

    Posted Nov 07, 2012 08:07 AM

    Have you seen this KB article:

    Instructions for installing Symantec Endpoint Protection on the XP Embedded Operating System

    https://www.symantec.com/business/support/index?page=content&id=TECH94839

    It may not apply here but it may...



  • 3.  RE: Sep 12.1 on XP Embedded issue

    Posted Nov 07, 2012 09:28 AM

    All write filters are not enabled. 

    This has something to do with SymEFA not starting when installation happens, I was just throwing it out there to see if anyone has had a similar issue.  This seems like a very rare occurance.