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SEP 12.1.1 not installing on XP SP3

Created: 02 Feb 2013 | 11 comments
Mansol's picture
Mansol
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Trying to install SEP 12.1.1 on a clients XP machine.

Initally the machine required a reboot but even after a reboot it isn't installing. I can find anythign obvious in the logs. Installing from C drive.

Attached is the Sep install logs

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Ashish-Sharma's picture
Ashish-Sharma Partner
SEP 12.1.1 not installing on XP SP3 - Comment:02 Feb 2013 : Link

Open registry and go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
hight light Session Manager on the right hand side delete the value
PendingFileRenameOperations

Also delete the same value from
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Mansol's picture
Mansol
SEP 12.1.1 not installing on XP SP3 - Comment:02 Feb 2013 : Link

I deleted that key however it still kept saying it was pending a reboot when I tried to install. Searching the registry for "PendingFileRenameOperations" found it in the keys not to restore folder only.

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Ashish-Sharma's picture
Ashish-Sharma Partner
SEP 12.1.1 not installing on XP SP3 - Comment:02 Feb 2013 : Link

Hi,

Check this artical

http://www.symantec.com/business/support/index?page=content&id=TECH180855

Also try to clean wipe tool

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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SebastianZ's picture
SebastianZ Symantec Employee
SEP 12.1.1 not installing on XP SP3 - Comment:02 Feb 2013 : Link

Try to remove this installation with cleanwipe tool and push the new install clean package:

https://www-secure.symantec.com/connect/forums/how...

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Brian81's picture
Brian81 Trusted Advisor
SEP 12.1.1 not installing on XP SP3 - Comment:02 Feb 2013 : Link

Don't reboot after deleting the registry key. It comes back on reboot. Remove it, than install SEP.

SEP Knowledge Base

Endpoint SWAT

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Mansol's picture
Mansol
SEP 12.1.1 not installing on XP SP3 - Comment:02 Feb 2013 : Link

The key has not come back after a reboot. I attempted to install, error came back. Deleted those registry keys but the installer still detects pending reboots. i have lodged a support case.

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rs_cert's picture
rs_cert
SEP 12.1.1 not installing on XP SP3 - Comment:02 Feb 2013 : Link

Remove it from clean wipe tool and reinstall again

https://www-secure.symantec.com/connect/forums/how...

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rs_cert's picture
rs_cert
SEP 12.1.1 not installing on XP SP3 - Comment:06 Feb 2013 : Link

Have you tried the cleanwipe?

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Rafix's picture
Rafix Partner Accredited
SEP 12.1.1 not installing on XP SP3 - Comment:26 Feb 2013 : Link

Just use cleanwipe for SEP 12.1 not for 11 remember it. CleanWipe resolve many problems with SEP installation, just contact with Symantec Support they will give all nesseccary informations how to get this tool.

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Ambesh_444's picture
Ambesh_444 Partner Accredited
SEP 12.1.1 not installing on XP SP3 - Comment:26 Feb 2013 : Link

Hi,

Run latest clean wipe on the system  and reboot system twice, and then delete all entry from registry.

Then try to install the same.

 

Thank& Regards,

Ambesh

Please mark your thread as 'SOLVED' with the answer that helps you.

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Rafeeq's picture
Rafeeq
SEP 12.1.1 not installing on XP SP3 - Comment:26 Feb 2013 : Link

Hi,

 

  1. If HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired exists, right-click on the RebootRequired registry key and choose Export.
  2. Provide a different file name  for the exported registry key and click Save
  3. Delete the RebootRequired sub-key
  4. Install Symantec Endpoint Protection normally

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

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