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SEP 12.1.2 and ATOM Proccessor

Created: 26 Feb 2013 | 7 comments

Our UK Team is Testing Windows 8 using an ATOM Proccessor.

I looked at the Hardware requires and it does not say that it will work with this type of proccessor?

Am I wrong? They say they are getting the following error:

"The installation package is not supported by this processor" 
Not sure if this is a 32bit or 64bit issue if that what it could be.
Operating Systems:

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Brɨan's picture

The requirements don't show it but since it is not there I would think it will not work. And if you can get it to work, it may not be supported. Judging by the error message you got, doesn't look like it will work.

Symantec Endpoint Protection client, Windows and Macintosh system requirements


• 32-bit processor for Windows: 1-GHz Intel Pentium III or equivalent minimum (Intel Pentium 4 or equivalent recommended).
• 32-bit processor for Mac: Intel Core Solo, Intel Core Duo. PowerPC processors are not supported.
• 64-bit processor for Windows: 2-GHz Pentium 4 with x86-64 support or equivalent minimum. Itanium processors are not supported.
• 64-bit processor for Mac: Intel Core 2 Duo, Intel Quad-Core Xeon.

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Sumit G's picture

Check thsi article there s not mention about atom processor

System Requirements for Symantec Endpoint Protection, Enterprise and Small Business Editions, and Network Access Control 12.1.2
Article:TECH195325  |  Created: 2012-08-21  |  Updated: 2013-01-25  |  Article URL


Sumit G.

rs_cert's picture

Symantec 12.1 ru2 is not supported to Atom Processor

Mick2009's picture

Hi usacc23,

I believe that those Intel Atom processors are used in embedded systems (systems that generally run XP Embedded, WEPOS, WES7, etc).  For example:

  • Intel Atom CPU N280
  • Intel Atom CPU D525

What exact version of Windows 8 is running?  Is it the full Windows 8, or is it a similar-but-different version like Windows RT?

The full SEP 12.1 can run on most embedded platforms, if the system requirements are ample. (Enough RAM, space, etc).  Can you provide more info on what you are trying to install on?

With thanks and best regards,


With thanks and best regards,


Mick2009's picture

Hi usacc23,

Just another note on this -- a colleague just came up to me with a Motorola phone (Android OS) that has Intel Atom as its processor.  We installed Symantec Mobile Security 7.2 on that device without any difficulty. 

Some reading:, for Atom users who are running Android rather than Win8:

Getting to Know the Symantec Mobile Security 7.2 Client

Hope this helps!  Please update the thread with any additional info you have.


With thanks and best regards,


Elisha's picture

ARM processors are different than Atom processors.  ARM processors require a different OS.  For example Windows 8 RT as opposed to Windows 8 Professional.  ARM processors are not supported by Symantec Endpoint Protection (SEP) as they are not x86 or x64 processors.  An ARM processor is actually a RISC-based processor.

Atom processors are supported by Symantec Endpoint Protection (SEP) as long as it is running a supported version of Windows.  Atom processors are x86 or x64 processors.  An Atom processor is just an Intel processor designed to use less energy, which is good for laptops or another devices that run on a battery.


Elisha Riedlinger
Principal Product Manager, Symantec Corporation