Endpoint Protection

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  • 1.  SEP 12.1.2 don't work on Windows 8

    Posted Dec 04, 2012 09:40 AM

    Hello:

    I download SEP 12.1.2015 It's running perfect on my manager server but on windows 8 clients the computer have a conflict issues and pc go to restart with a NON_PAGE_FOULT blue screen message.

    Follow this link, this version 12.1.2015 support Windows 8

    http://www.symantec.com/business/support/index?page=content&id=HOWTO81091

    Whats Wrong? Do I need to download any fix pack?

    Thanks



  • 2.  RE: SEP 12.1.2 don't work on Windows 8

    Posted Dec 04, 2012 09:42 AM

    Windows 8 32 bits using SEP 12.1.2015.2015



  • 3.  RE: SEP 12.1.2 don't work on Windows 8

    Broadcom Employee
    Posted Dec 04, 2012 09:44 AM

    enable the full  dump and when it throws bluse screen , collect the diump and SST log and work with tech support.

    I know of others who are using the SEP 12 .1 ru2 on windows 8 running without any issues.



  • 4.  RE: SEP 12.1.2 don't work on Windows 8

    Posted Dec 04, 2012 09:46 AM

    What components do you have installed?



  • 5.  RE: SEP 12.1.2 don't work on Windows 8

    Posted Dec 04, 2012 09:58 AM

    I use all the cmponents.

    I try to download the RU2 but I dont see this version on FileConnect

    I just see the 12.1.2 Version



  • 6.  RE: SEP 12.1.2 don't work on Windows 8

    Trusted Advisor
    Posted Dec 04, 2012 10:02 AM

    Hello,

    Symantec Endpoint Proteciton 12.1.2015 (RU2) supports Windows 8 client machines.

    In your case, please collect Full Dump file and SST Logs.

    Log a Case with Symantec Technical Support Team to get it reviewed.

    Here are the Articles on how to create a Case with Technical Support Team online.

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    OR

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000
     
     
    Hope that helps!!


  • 7.  RE: SEP 12.1.2 don't work on Windows 8

    Posted Dec 04, 2012 10:03 AM

    12.1.2 is RU2. Can you try removing all but AV component to see what result is? From there than one by one to see if we can narrow it down.