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SEP 12.1.2 don't work on Windows 8

Created: 04 Dec 2012 | 6 comments

Hello:

I download SEP 12.1.2015 It's running perfect on my manager server but on windows 8 clients the computer have a conflict issues and pc go to restart with a NON_PAGE_FOULT blue screen message.

Follow this link, this version 12.1.2015 support Windows 8

http://www.symantec.com/business/support/index?page=content&id=HOWTO81091

Whats Wrong? Do I need to download any fix pack?

Thanks

Comments 6 CommentsJump to latest comment

HEMANPR's picture

Windows 8 32 bits using SEP 12.1.2015.2015

Please MARK AS SOLUTION If my Post Help You. I use the following Symantec Products: Veritas Netbackup 7.5 On Windows Enterprise 2003 SP2 - / - Symantec EndPoint 12.1.100.157 RU1 On Windows Standard 2003 SP2 - / - Symantec&nb

pete_4u2002's picture

enable the full  dump and when it throws bluse screen , collect the diump and SST log and work with tech support.

I know of others who are using the SEP 12 .1 ru2 on windows 8 running without any issues.

.Brian's picture

What components do you have installed?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

HEMANPR's picture

I use all the cmponents.

I try to download the RU2 but I dont see this version on FileConnect

I just see the 12.1.2 Version

Please MARK AS SOLUTION If my Post Help You. I use the following Symantec Products: Veritas Netbackup 7.5 On Windows Enterprise 2003 SP2 - / - Symantec EndPoint 12.1.100.157 RU1 On Windows Standard 2003 SP2 - / - Symantec&nb

.Brian's picture

12.1.2 is RU2. Can you try removing all but AV component to see what result is? From there than one by one to see if we can narrow it down.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Symantec Endpoint Proteciton 12.1.2015 (RU2) supports Windows 8 client machines.

In your case, please collect Full Dump file and SST Logs.

Log a Case with Symantec Technical Support Team to get it reviewed.

Here are the Articles on how to create a Case with Technical Support Team online.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

OR

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
 
 
Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.