Endpoint Protection

 View Only

  • 1.  SEP 12.1.2 failed to upgrade and killed the network connection

    Posted Feb 22, 2013 05:22 AM
      |   view attached

    Hi All,

    Can anyone please suggest me a help since I roll out the SEP 12.1.2 the workstation connection is not available, eventhough I have already reinstall the Intel NIC driver the network connection is not happening ?

    /connect/imagebrowser/view/image/2704001/_original

    see the screenshot, there are many broken NIC leftovers from the failed Symantec install on my WIndows XPSP3

    when I try to uninstall the SYmantec broken NIC driver I got this error:

     

    ---------------------------
    Device Manager
    ---------------------------
    Failed to uninstall the device. The device may be required to boot up the computer.
    ---------------------------
    OK   
    ---------------------------
     
    I have run Cleanwipe.exe numerous time but it is still failed ?


  • 2.  RE: SEP 12.1.2 failed to upgrade and killed the network connection
    Best Answer

    Posted Feb 22, 2013 06:03 AM

    Have you tried the below article?  There's a specific section decribing the remval of the Teefer drivers.

    http://www.symantec.com/docs/TECH163585



  • 3.  RE: SEP 12.1.2 failed to upgrade and killed the network connection

    Trusted Advisor
    Posted Feb 22, 2013 06:22 AM

    Hello,

    Was there SEP 11.x install on this machine before??

    Teefer2 belongs to the older version of SEP 11.x

    Teefer3 belongs to SEP 12.1

    Check this Article:

    Cannot remove Teefer2 miniport while uninstalling the Symantec Endpoint Protection client

    http://www.symantec.com/docs/TECH93348

    Hope that helps!!



  • 4.  RE: SEP 12.1.2 failed to upgrade and killed the network connection

    Posted Feb 22, 2013 08:35 AM

    Yes it is a comapnywide upgrade, somehow it failed with WIndows XP SP3 on Intel 82579 NIC driver.

    so the solution was to manually remove / delete any Registry with "Teefer" keyword in it.