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SEP 12.1.2 filling hard disk with logs and dump after upgrade

Created: 16 May 2013 | 9 comments
zek's picture

Hello,

I recently upgrade to 12.1.2 from 12.1

Upgrade is successful. The next day, cannot connect to SEPM.
Found SEPM service is stopped, and cannot start.

findings

1- SEP Manager cannot start

2- Harddsik is full.

I found that   ...\SEPM\tomcat\bin\ is full of hs_errpid***.mdmp and hs_err_pid***.log.

The .mdmp files cause the HDD full. Need help

Thanks

Operating Systems:

Comments 9 CommentsJump to latest comment

zek's picture

current is Warning.. deleted the files, and its keep regerated.

Attached is one of the error logs.

shot.jpg
AttachmentSize
hs_err_pid2148.txt 14.7 KB
Mithun Sanghavi's picture

Hello,

These Logs get generated when Tomcat is crashing.

I would request you to please create a case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

consoleadmin's picture

Check the attach article

Issue Related to Low disk space.

https://www-secure.symantec.com/connect/articles/issue-related-low-disk-space

Disk Space Management procedures for the Symantec Endpoint Protection Manager
Article:TECH96214  |  Created: 2009-01-17  |  Updated: 2012-04-10  |  Article URL http://www.symantec.com/docs/TECH96214
Low Disk Space issues encountered on systems running either the Symantec Endpoint Protection client or the Symantec Endpoint Protection Manager
Article:TECH153952  |  Created: 2011-02-22  |  Updated: 2012-02-27  |  Article URL http://www.symantec.com/docs/TECH153952

Thanks.

Chetan Savade's picture

Hi,

Could you please provide more details about upgrade process.

What was the exact upgrade path?

I would like to test in my lab environment.

Meanwhile if you deleted those files do they get regenerate.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

zek's picture

Hi chetan

Upgrade from 12.1 to 12.1.2

Windows 2003 x64 SP2.

I did follow the the best practice. I did stop the SEP manager before the procedure.

I delete the files and they get generated.