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SEP 12.1.2 filling hard disk with logs and dump after upgrade

Created: 16 May 2013 | 9 comments
zek's picture


I recently upgrade to 12.1.2 from 12.1

Upgrade is successful. The next day, cannot connect to SEPM.
Found SEPM service is stopped, and cannot start.


1- SEP Manager cannot start

2- Harddsik is full.

I found that   ...\SEPM\tomcat\bin\ is full of hs_errpid***.mdmp and hs_err_pid***.log.

The .mdmp files cause the HDD full. Need help


Operating Systems:

Comments 9 CommentsJump to latest comment

zek's picture

current is Warning.. deleted the files, and its keep regerated.

Attached is one of the error logs.

hs_err_pid2148.txt 14.7 KB
Mithun Sanghavi's picture


These Logs get generated when Tomcat is crashing.

I would request you to please create a case with Symantec Technical Support.

How to create a new case in MySymantec

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

consoleadmin's picture

Check the attach article

Issue Related to Low disk space.

Disk Space Management procedures for the Symantec Endpoint Protection Manager
Article:TECH96214  |  Created: 2009-01-17  |  Updated: 2012-04-10  |  Article URL
Low Disk Space issues encountered on systems running either the Symantec Endpoint Protection client or the Symantec Endpoint Protection Manager
Article:TECH153952  |  Created: 2011-02-22  |  Updated: 2012-02-27  |  Article URL


Chetan Savade's picture


Could you please provide more details about upgrade process.

What was the exact upgrade path?

I would like to test in my lab environment.

Meanwhile if you deleted those files do they get regenerate.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

zek's picture

Hi chetan

Upgrade from 12.1 to 12.1.2

Windows 2003 x64 SP2.

I did follow the the best practice. I did stop the SEP manager before the procedure.

I delete the files and they get generated.