Hi,

Check same thread

https://www-secure.symantec.com/connect/forums/endpoint-1212-and-vshield-plug

https://www-secure.symantec.com/connect/forums/vshield-agent-less-sep

Does Symantec Endpoint Protection 12.1 support VMWare vShield?

http://www.symantec.com/docs/TECH175568

I just got email:

Security Virtual Appliance symantec-sva2 is currently offline. This Security Virtual Appliance has not communicated with the server for 2 or more heartbeats

My appliance is up and running. I can ping stuff etc. ..sva2 is the latest appliance that i have deployed. Never shut it down.

HI,

Check this thread may be help.

I would suggest you to check the Topic 29 from the Symantec™ Endpoint Protection and Symantec Network Access Control 12.1.2 Installation and Administration Guide

http://www.symantec.com/business/support/index?page=content&id=DOC6153

https://www-secure.symantec.com/connect/forums/sep-1212-security-virtual-appliance-vshield-shared-insight-cache

I also get information about offline appliance, which i uninstalled using the procedure:

java -jar Symantec_SVA_Install.jar -s pathname/SVA_InstallSettings.xml -uninstall

So why do i get that:

Security Virtual Appliance symantec-sva is currently offline. This Security Virtual Appliance has not communicated with the server for 2 or more heartbeats.

If you have read this document after you can't received any answer

Kindly contact Support and have a case created to get further help.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Good Luck Antakar - you are getting the same repost and repeat of the same basic "about' links I have been finding. Seems no one knows about these but keep posting the same "about" articles.

So far I'm having trouble finding the point of these thigns we spent 2 days installing - and in the process nearly killing one of the hosts as we had to install vShield to use the SVA appliances.

They don't show up in the SEPM or console, I see "unknown" in the status, and I don't see that they actually do anything. Nothing seems to communicate with them, and since we had to export a communicatins file to install them - does that mean that we are hosed with all the other groups in SEP?

What about the other client and server groups - do the SVA appliances pick a group based on the one file export you did and ignore all the other groups? We have multiple groups - how are those handled?

Where can you find these in the SEPM console - other than in the status column (unknown) that is..?