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SEP 12.1.2015.2015 & LiveUpdate Administrator

Created: 28 Dec 2012 | Updated: 30 Dec 2012 | 4 comments
MrDaytrade's picture
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This issue has been solved. See solution.

Hello:

Since upgrading to 12.1.2015.2015 in my test environment, test clients have not received updates from our LiveUpdate Server.  In the LiveUpdate Administrator, I currently have Symantec Endpoint Protection v12.1 selected in My Symanted Products.  Does 12.1.2015.2015 require another product selection such as v12.1 RU2 or v12.1 (Beta)?

If this is the case, can I remove Symantec Endpoint Protection v12.1 from My Symantec Products?

Thank you,
Anthony
 

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Brian81's picture

12.1 should apply to all versions so you should not need to remove.

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pete_4u2002's picture

are the clients having the LU policy to get the content from internal LUA?
can the clients browse to the location of the content?

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MrDaytrade's picture

I added Symantec Endpoint Protection v12.1 RU2 from the product catalog to the download and distribution center.  I then ran live update on the clients and they pulled down the updates.  It appears that 12.1.2015.2015 requires Symantec Endpoint Protection v12.1 RU2 be added to LUA.

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Ajit Jha's picture

Hi,

In recent days i have solved various such issues in several Domain Newtork. Please find the steps below which help me resolving this issue:

ISSUE: SEPM and SEP agents not updating definitions after Date.

 

CAUSE: Corrupt LU Download content.

 

SOLUTION: The following steps were taken to resolve the issue:

  1. Deleted the contents of C:\TempDownload and C:\Program Data\Symantec\Live update\Downloads.
  2. Recreated the Download and Distribution Folder.
  3. Created a New Manual Download Request.
  4. Downloaded the definitions.
  5. Created a New Manual Distribution Request.
  6. Update the clients using Manual Distribution request.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

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