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SEP 12.1.2015.2015: Will not install

Created: 24 Apr 2013 | 10 comments
MIXIT's picture

OMG SEP 12.1.2 is starting to really bug me.  Every time I go to install this thing, I run into one problem or another.  Every time, in completely different customer enviornments. 

Often I am able to handle these issues but 12.1.2 is obviously bringing in new bugs.   

Okk, so the usual, Event Logs show nothing other thanto say the install failed.  I will attach SEP-inst.log.  Sorry to be so contrite, it just never stops with SEP.  I stand by the product and sell it knowing it is better than the rest, but damn, if I could just get the thing installed! :)

(I smile but to be honest, I"m also ready to kill SEP).

I appreciate the help. 

Operating Systems:

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.Brian's picture

What's the OS version? Local or remote install?

Log is showing a bunch of script failures so there can be multiple reasons.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

W007's picture

hello,

If it's windows 8 machine try to this artical

Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

Article:TECH203996 | Created: 2013-03-18 | Updated: 2013-03-18 | Article URL http://www.symantec.com/docs/TECH203996

Disable Windows Defender and remove KB2781197 and try the install again

if solution not work try first clean wipe tool and again try to install

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Article:TECH170259 | Created: 2011-09-23 | Updated: 2011-12-07 | Article URL http://www.symantec.com/docs/TECH170259

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ambesh_444's picture

Hello,

I would sugsst u to run the latest clean wipe on the system and also delete all symantec entry from registry,

Then try to install sep on the system.

Even check the below article's for the same.

Troubleshooting client installation failures

Article:TECH94258 | Created: 2009-01-29 | Updated: 2013-01-03 | Article URLhttp://www.symantec.com/docs/TECH9425
 

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Article:TECH170259 | Created: 2011-09-23 | Updated: 2011-12-07 | Article URLhttp://www.symantec.com/docs/TECH170259

Check this thread also

https://www-secure.symantec.com/connect/forums/always-failed-installing-sep-manually-or-remote-push

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

SameerU's picture

Hi

If you are installing SEP 12.1.2 on Windows 8 it will not get installed on the client which is udpated with patches.

For this you can install SEP client before the system is patched.

Regards

MIXIT's picture

Hi guys. 

OS Version is Win 7 Home Premium 32bit.  Even though SEPM is on a domain server, this laptop is a non-domain system.  That shouldn't matter but still wanted to mention. 

This is a local install, of a setup.exe package created from SEPM with all default settings, using the Full Protection for Clients package.  The user is local admin, and FWIW I did Run As Administrator on the setup.exe. 

Also FWIW, I've tried this install several times, always the exact same results. 

Norton PC Cleanup was on the PC.  I uninstalled it and rebooted with no change to install behavior but this makes a good case for CleanWipe. 

I've only ever used older versions of it to remove SAV from systems.  Where can I get a new copy?  And does it not clean the registry itself?  Above, it was suggested that I manually delete Symantec keys.  I don't really know what to go about doing there - just search for "Symantec" and delete whatever branch in the hive is related?  Or just the individul key?  In 16 years believe it or not, I've never had to reestore a registry from backup though I thought it made a duplicate copy somewhere so you can switch to it (Last Known Good?). 

Sicne this laptop belongs to a high level person at the org I want to get all my options ready before again asking him to relinquish his laptop to me. 

So far here's what I have:

1.  Try CleanWipe, maybe edit registry for Symantec keys

2.  per one of the articles above, try a SEPM package but don't add shortcuts to start menu (article was for a build prior to .2015 but I'll still try it. 

Also even though there is no KB2781197 for Windows 7, I did disable Windows Defender anyway, with no effect. 

I'll post back once I've tried CleanWipe, but need to know where to get it, please. 

.Brian's picture

Support is the only place you can obtain Cleanwipe. Open a web case for it and they will send you the info on how to obtain

https://mysymantec.symantec.com/

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

MIXIT's picture

Sorry, just wanted to add that I'll now look over that article about Troubleshooting Client install issues.  Forgot about that one. 

SebastianZ's picture
ShowServiceProgress returned actual error code 1603

have a look at some of the similar threads:

https://www-secure.symantec.com/connect/forums/una...

https://www-secure.symantec.com/connect/forums/sep...

https://www-secure.symantec.com/connect/forums/wiz...

Best recommendation at this point - get the Cleanwipe from Support and try fresh installation after you run this tool onthe machine.

SameerU's picture

Hi

Any update on the solution provided

Regards

MIXIT's picture

I'll need another week on this before I can take action, the user is not available until at least Monday of next week.  :) will update again next week.