Endpoint Protection

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  • 1.  SEP 12.1.3 not installing on server, rolling back

    Posted Oct 14, 2013 04:02 PM
      |   view attached

    We have some special purpose servers that are resisting the installation of SEP12.1.3.  The installer approaches the finish and then rolls back.  I have captured a log file

     

    Attachment(s)

    zip
    SEP_INST.zip   166 KB 1 version


  • 2.  RE: SEP 12.1.3 not installing on server, rolling back

    Posted Oct 14, 2013 04:05 PM

    What OS?

    Are you upgrading from a previous SEP version?

    Install log shows 1603 error which can be due to multiple reasons. Have you tried running a cleanwipe?



  • 3.  RE: SEP 12.1.3 not installing on server, rolling back

    Posted Oct 15, 2013 12:45 AM

    You can contact Support for Cleanwipe which help to resolve your issue.

    https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introduced-sep-121-ru2



  • 4.  RE: SEP 12.1.3 not installing on server, rolling back

    Posted Oct 15, 2013 01:12 AM

    Run the cleanwipe tool and reinstall again

    Need to contact symantec support

     

    How to create a new case in MySymantec
     
    http://www.symantec.com/business/support/index?page=content&id=TECH58873
     
     
    Phone numbers to contact Tech Support:-
     
    Regional Support Telephone Numbers:
     
    United States: https://support.broadcom.com">https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000
     
     


  • 5.  RE: SEP 12.1.3 not installing on server, rolling back

    Posted Oct 15, 2013 07:52 AM

    Hi Far North Eric,

     

    CleanWipe is basically the very last resort if it's still persisting after some troubleshooting steps and especially on a Server.

    Can you provide the SIS_Inst.log because the SEP_inst.log provides very basic information that sometimes can be enough but strictly in some very specific situations.

    SIS_Inst.log gather more information during the installation process.

    You'll find out in %\ProgramData\Symantec\Symantec Endpoint Protection\12.1.3001.165\Data\Install\Logs\

     

    Kind regards,

    A. Wesker



  • 6.  RE: SEP 12.1.3 not installing on server, rolling back

    Broadcom Employee
    Posted Oct 15, 2013 11:16 AM

    Hi,

    Thank you for posting in Symantec community.

    As per the logs it seems you are trying to execute the setup file from a remote location.

    \\dsc1sepm01\SEPm_12_Clients\Operations_Clients\Servers_64-bit\My Company_Operations_Servers_WIN64BIT\Symantec Endpoint Protection version 12.1.3001.165 - English\

    Can you try to copy the setup file on the local machine and try?



  • 7.  RE: SEP 12.1.3 not installing on server, rolling back

    Posted Oct 15, 2013 01:51 PM

    As per the log find one soluton, try the below link.

    Removal of SEP 12.1 client fails with error code 1603.

     

    Article:TECH180344  |  Created: 2012-01-31  |  Updated: 2013-09-24  |  Article URL http://www.symantec.com/docs/TECH180344

     



  • 8.  RE: SEP 12.1.3 not installing on server, rolling back

    Posted Oct 25, 2013 01:34 PM

    Please update the current status in thread or mark as Solved with the helpful one.