Endpoint Protection

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  • 1.  SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:07 AM

    hello,

     

    many of my SEP clients running 12.1.4 have their antivirus and anti spyware , sonar and download protection showing as malfunctioned in the SEPM not showing the late date of virus update date. How should I go about it ?

     

    Regards,



  • 2.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:13 AM

    Is it showing disabled in SEPM but not on the client?

    Verify if all the components are working fine on the client , if the problem is at the client then

    start with  a repair of SEP from add/remove programs



  • 3.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:13 AM

    Restart the client service and repair the client from add/remove program.



  • 4.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:13 AM

    Did you try to restart SEP client ?Does sepm server having latest defination ?

    When sep client are update Latest virus defination automatic resolved the issue



  • 5.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:19 AM

    SEPM has the latest definations. SEP Client has restarted. Well there are lots of clients so going into each client and reparing the sep is practically not feasible. What is causing this issue to happen ?



  • 6.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:20 AM

    @rafeeq it is as showing as online in the SEPM console



  • 7.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:32 AM

    Are corrupt virus definations on the clients might be causing this issue ?



  • 8.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:32 AM

    I am not sure but may be this issue occour because of the running defintion on client is corrupted.

    You can try the below article step on single client and after success applied on other.

    --Edit--

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193

     



  • 9.  RE: SEP 12.1.4 clients component malfunctioned

    Posted Feb 28, 2014 02:43 AM

    Yes

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

     

    Article:HOWTO59193 | Created: 2011-09-08 | Updated: 2013-06-24 | Article URL http://www.symantec.com/docs/HOWTO59193

     



  • 10.  RE: SEP 12.1.4 clients component malfunctioned
    Best Answer

    Posted Feb 28, 2014 02:54 AM

    Yes it possible that if defintion can corrupt then it shown malfunctioning error.