Endpoint Protection

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  • 1.  sep 12.1.4 not installing on windows7 machine

    Posted Dec 13, 2013 06:45 AM

    Team,

    Facing a big issue while installing sep 12.1ru4 on windows 7 machine, I have tried many system but still no luck, not even single system. No error, nothing is appearing.

    I just want to install sep 12.1.4 manually on all windows 7  system. Please help me.



  • 2.  RE: sep 12.1.4 not installing on windows7 machine

    Posted Dec 13, 2013 06:48 AM

    Did you upgrading or new installation ?

    Can you post SEP_INST.log file



  • 3.  RE: sep 12.1.4 not installing on windows7 machine

    Trusted Advisor
    Posted Dec 13, 2013 06:53 AM

    Are you creating the install program from a SEPM using default installation settings? or have you built a custom silent install package that doesn't give any prompts?

    Also make sure you are not trying to install a 32bit version on a 64bit operating system and vice versa.



  • 4.  RE: sep 12.1.4 not installing on windows7 machine

    Posted Dec 13, 2013 06:55 AM

    Check some articles how to create SEP package and check UAC and firewall are should be disabled

    Symantec Endpoint Protection 12.1: Installing the Manager for the first time and deploying clients

    http://www.symantec.com/docs/TECH163580

    Creating custom client installation packages in the Symantec Endpoint Protection Manager console version 12.1

    http://www.symantec.com/docs/TECH165801



  • 5.  RE: sep 12.1.4 not installing on windows7 machine

    Broadcom Employee
    Posted Dec 13, 2013 06:59 AM

    disable UAC and use local administrator account to install.

    if it fails pass on the install log.



  • 6.  RE: sep 12.1.4 not installing on windows7 machine

    Posted Dec 13, 2013 07:02 AM

    I am using SEP 12.1.4 setup.exe and installing manually. I am from IT Team and have all rights but then to not able to install it.

    From where i can get SEP_INST.log file.



  • 7.  RE: sep 12.1.4 not installing on windows7 machine
    Best Answer

    Posted Dec 13, 2013 07:04 AM

    You can find %TEMP%

    Troubleshooting client installation failures

     

    Article:TECH94258 | Created: 2009-01-29 | Updated: 2013-01-03 | Article URL http://www.symantec.com/docs/TECH94258

     



  • 8.  RE: sep 12.1.4 not installing on windows7 machine

    Broadcom Employee
    Posted Dec 13, 2013 07:04 AM

    from start --. run type %temp% and serach for this file.



  • 9.  RE: sep 12.1.4 not installing on windows7 machine

    Posted Dec 13, 2013 07:10 AM

    Hi

    Run Cleanwipe and try to install again

    Regards

     



  • 10.  RE: sep 12.1.4 not installing on windows7 machine

    Posted Dec 18, 2013 03:21 AM

    Hi,

    Do you need more help here ?



  • 11.  RE: sep 12.1.4 not installing on windows7 machine

    Posted Dec 18, 2013 05:37 AM

    Hi

    Can you please update on the provided solution

    Regards