Endpoint Protection

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  • 1.  SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll

    Posted May 30, 2014 10:16 AM

    With the newest release installed I am just now noticing that the SEPOutlookAddin.dll is missing in Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin.  I have been pushing out the updates with SEP management console, it looks like only some of the installations are missing this .dll.  I have already tested running a repair but the .dll is still missing afterwards.  Is this something I can simple copy / paste and then manually enable in outlook?

    Thanks,



  • 2.  RE: SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll

    Posted May 30, 2014 10:35 AM

    Have you Enable Microsoft Outlook Auto-Protect ?

    How many system having problem ?



  • 3.  RE: SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll
    Best Answer

    Posted May 30, 2014 10:36 AM

    Verify you have the component install first via add/remove programs. It could be missing because the component is not even installed.

    Untitled_9.jpg

    You need to enable via AV policy >> Microsoft Outlook Auto-Protec

    Check the box in the policy to enable.

     



  • 4.  RE: SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll

    Posted May 30, 2014 10:56 AM

    Good call _Brian, on my workstation the outlook scanner is not present, do you know why its installing sometimes and not others?  I now have to check about 70 workstations whether or not the .dll is missing and than manually go in and run a change to add this feature that should've been installed on the first pass when the systems were updated.  This kind of sucks but I apprecaite you pointing out the location of where to go.

    ScreenShot006.jpg



  • 5.  RE: SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll

    Posted May 30, 2014 11:09 AM

    All depends on what package was installed on the machine...it could've been missing it from the package that was installed on these.

    BTW, you can push a new package to add only the Outlook component if needed, see here:

    How to add or remove features to existing Symantec Endpoint Protection (SEP) client installations



  • 6.  RE: SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll

    Posted May 30, 2014 11:56 AM

    Awesome, I'll give tha a try - thanks!



  • 7.  RE: SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll

    Posted May 30, 2014 12:18 PM

    I took a look at the link you posted and it looks like the Outlook featuer is already enabled to be installed as part of the package.  It looks like I am going to have to manually change individual installs (touch every computer missing the .dll).

     

    Unless you think I can add a new client install feature with just the outlook.dll and it will install the missing feature.

    Any idea?

    Thanks

     

    ScreenShot007.jpg



  • 8.  RE: SEP 12.1.4100.4126 no Outlook Add-On installed and missing .dll

    Posted May 30, 2014 12:34 PM

    You should be able to add only the outlook plugin using the instructions in the link I posted