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  • 1.  SEP 12.1.5 client communication issue

    Posted Feb 11, 2015 08:29 AM

    I have installed the SEP 12.1.5 (only AV) on windows 2003 server (removed the old sep 12.1.1) and after the installation sep clients is not communication to SEPM 12.1.5.

    Steps done :-

     

    Replaced sylink through console,manuall - no improment

     

    Client does not able to register with SEPM console

     

    Ran the sylink debug logg and finding are

    015/02/11 17:54:35.976 [7888:5012] Snac HiTest:0,  0
    2015/02/11 17:54:35.976 [7888:7816] Starting SMC GUI
    2015/02/11 17:54:35.976 [7888:7816] Enterprise version, Build 0!!!
    2015/02/11 17:54:35.976 [7888:7816] user_id = IMATION/im694364
    2015/02/11 17:54:35.976 [7888:5012] SMCGui - 7596: CSmcDlg::Profile() - ImportFromDm() returned...
    2015/02/11 17:54:35.976 [7888:5012] SMCGui - 7596: CSmcDlg::UpdateProfileInfoA043-01/24/2015 02:13:44 308:My Company\Default Group
    2015/02/11 17:54:36.476 [7888:5012] Saving SMC State
    2015/02/11 17:54:36.476 [7888:5012] Skip saving state because Engine is not running
    2015/02/11 17:54:55.835 [7888:3280] <SyLink>[MakeRegisterData] registration Hardware Key=658FF3DDACD31DFEE9A1BFAFF09B97B2
    2015/02/11 17:54:55.835 [7888:3280] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/02/11 17:54:56.398 [7888:3280] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/02/11 17:54:56.398 [7888:3280] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/02/11 17:54:56.413 [7888:3280] ###### Set ACSConnec offline
    2015/02/11 17:54:56.413 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/02/11 17:54:56.413 [7888:3280] ProfileMgrMan: ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/02/11 17:54:56.413 [7888:3280] AVMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] AVMan: Leaving ReceiveMessage
    2015/02/11 17:54:56.413 [7888:3280] LUMan: Entering ReceiveMessage with id 0x40002
    2015/02/11 17:54:56.413 [7888:3280] AtpiMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] AtpiMan: Leaving ReceiveMessage
    2015/02/11 17:54:56.413 [7888:3280] BashMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] BashMan: Leaving ReceiveMessage
    2015/02/11 17:54:56.413 [7888:3280] NETSECMAN: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] NETSECMAN: Leaving ReceiveMessage
    2015/02/11 17:54:56.413 [7888:3280] RebootMgrMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] RebootMgrMan: Leaving ReceiveMessage
    2015/02/11 17:54:56.413 [7888:3280] RepMgtMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] RepMgtMan: Leaving ReceiveMessage
    2015/02/11 17:54:56.413 [7888:3280] SubmissionsMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:56.413 [7888:3280] SubmissionsMan: Leaving ReceiveMessage
    2015/02/11 17:54:56.929 [7888:3280] <SyLink>[MakeRegisterData] registration Hardware Key=658FF3DDACD31DFEE9A1BFAFF09B97B2
    2015/02/11 17:54:56.929 [7888:3280] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/02/11 17:54:57.148 [7888:3280] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/02/11 17:54:57.148 [7888:3280] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/02/11 17:54:57.163 [7888:3280] ###### Set ACSConnec offline
    2015/02/11 17:54:57.163 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/02/11 17:54:57.163 [7888:3280] ProfileMgrMan: ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/02/11 17:54:57.163 [7888:3280] AVMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] AVMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.163 [7888:3280] LUMan: Entering ReceiveMessage with id 0x40002
    2015/02/11 17:54:57.163 [7888:3280] AtpiMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] AtpiMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.163 [7888:3280] BashMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] BashMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.163 [7888:3280] NETSECMAN: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] NETSECMAN: Leaving ReceiveMessage
    2015/02/11 17:54:57.163 [7888:3280] RebootMgrMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] RebootMgrMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.163 [7888:3280] RepMgtMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] RepMgtMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.163 [7888:3280] SubmissionsMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.163 [7888:3280] SubmissionsMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.679 [7888:3280] <SyLink>[MakeRegisterData] registration Hardware Key=658FF3DDACD31DFEE9A1BFAFF09B97B2
    2015/02/11 17:54:57.679 [7888:3280] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/02/11 17:54:57.898 [7888:3280] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/02/11 17:54:57.898 [7888:3280] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/02/11 17:54:57.913 [7888:3280] ###### Set ACSConnec offline
    2015/02/11 17:54:57.913 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/02/11 17:54:57.913 [7888:3280] ProfileMgrMan: ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/02/11 17:54:57.913 [7888:3280] AVMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] AVMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.913 [7888:3280] LUMan: Entering ReceiveMessage with id 0x40002
    2015/02/11 17:54:57.913 [7888:3280] AtpiMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] AtpiMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.913 [7888:3280] BashMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] BashMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.913 [7888:3280] NETSECMAN: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] NETSECMAN: Leaving ReceiveMessage
    2015/02/11 17:54:57.913 [7888:3280] RebootMgrMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] RebootMgrMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.913 [7888:3280] RepMgtMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] RepMgtMan: Leaving ReceiveMessage
    2015/02/11 17:54:57.913 [7888:3280] SubmissionsMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:54:57.913 [7888:3280] SubmissionsMan: Leaving ReceiveMessage
    2015/02/11 17:56:04.429 [7888:3280] <SyLink>[MakeRegisterData] registration Hardware Key=658FF3DDACD31DFEE9A1BFAFF09B97B2
    2015/02/11 17:56:04.429 [7888:3280] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/02/11 17:56:04.992 [7888:3280] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/02/11 17:56:04.992 [7888:3280] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/02/11 17:56:05.007 [7888:3280] ###### Set ACSConnec offline
    2015/02/11 17:56:05.007 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/02/11 17:56:05.007 [7888:3280] ProfileMgrMan: ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/02/11 17:56:05.007 [7888:3280] AVMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] AVMan: Leaving ReceiveMessage
    2015/02/11 17:56:05.007 [7888:3280] LUMan: Entering ReceiveMessage with id 0x40002
    2015/02/11 17:56:05.007 [7888:3280] AtpiMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] AtpiMan: Leaving ReceiveMessage
    2015/02/11 17:56:05.007 [7888:3280] BashMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] BashMan: Leaving ReceiveMessage
    2015/02/11 17:56:05.007 [7888:3280] NETSECMAN: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] NETSECMAN: Leaving ReceiveMessage
    2015/02/11 17:56:05.007 [7888:3280] RebootMgrMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] RebootMgrMan: Leaving ReceiveMessage
    2015/02/11 17:56:05.007 [7888:3280] RepMgtMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] RepMgtMan: Leaving ReceiveMessage
    2015/02/11 17:56:05.007 [7888:3280] SubmissionsMan: Entering ReceiveMessage with msg id 262146
    2015/02/11 17:56:05.007 [7888:3280] SubmissionsMan: Leaving ReceiveMessage
    2015/02/11 17:56:05.523 [7888:3280] <SyLink>[MakeRegisterData] registration Hardware Key=658FF3DDACD31DFEE9A1BFAFF09B97B2
    2015/02/11 17:56:05.523 [7888:3280] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/02/11 17:56:05.773 [7888:3280] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/02/11 17:56:05.773 [7888:3280] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/02/11 17:56:05.788 [7888:3280] ###### Set ACSConnec offline

    Attachment(s)

    zip
    [OAKDALE99]__2015-02-11__02-09-12.zip   15.87 MB 1 version
    txt
    debug _ client.txt   199 KB 1 version


  • 2.  RE: SEP 12.1.5 client communication issue

    Posted Feb 11, 2015 11:00 AM

    Any update !!!



  • 3.  RE: SEP 12.1.5 client communication issue

    Posted Feb 11, 2015 04:15 PM

    Can you run the symhelp tool to see what it returns. May need to open a supoprt case.



  • 4.  RE: SEP 12.1.5 client communication issue

    Posted Feb 12, 2015 01:02 AM

    Try it

    500 INTERNAL SERVER ERROR clients are not able to register with the Symantec Endpoint Protection Manager

    Article:TECH155738  | Created: 2011-03-16  | Updated: 2012-07-21  | Article URL http://www.symantec.com/docs/TECH155738


  • 5.  RE: SEP 12.1.5 client communication issue

    Posted Feb 12, 2015 01:05 AM

    Try to remove sep client again with the help of cleanwipe tool then try to reinstall new fresh sep client package.